Network Operations, and Compliance Analytics Manager

Network Operations, Performance and Compliance Analytics Manager

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Looking for a challenge in one of the entertainment world’s largest airfreight logistics organisations? IAG Cargo moves everything—from antibiotics to rhinoceros, gold bullion to avocados and everything in between. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

This role will support the Business Manager, Global Operations by ensuring consistent management of IAG Cargo’s global network of third‑party ground handling suppliers, driving compliance, and providing strategic and analytical support for transformation initiatives. This role is critical in maintaining service standards, delivering actionable insights, and enabling continuous improvement across the network.

• Standardise the global Customer Service Ground Handling Agreement (SGHA) and Service Level Agreement (SLA) to ensure consistency across operations and suppliers.
• Design, implement, and manage tools for monitoring supplier performance against SGHA and SLA requirements.
• Drive performance consistency across the network, eliminating non‑conformance and leading continuous improvement initiatives.
• Collaborate with Procurement on contract lifecycle management, including scoping, business case creation, setup, termination, and maintaining a central repository of supplier documentation.
• Partner with Procurement and Finance to analyse existing contracts and identify opportunities for improved value and performance.
• Drive renegotiation or consolidation strategies to optimise commercial outcomes.
• Act as custodian of IAG Cargo’s Safety & Security Group data, producing clear reports for senior leadership.
• Coordinate management of change across network operations, ensuring visibility of all change programmes and their impact.
• Analyse operational and compliance data to identify trends and improvement opportunities.
• Produce trend analysis, metrics, and performance dashboards for Ground Services, ensuring transparency across the network.
• Prepare regional Business Review packs and manage associated action plans.
• Design, implement, and govern IAG Cargo’s non‑conformance framework and reporting.
• Leverage advanced analytics, business intelligence, and performance metrics to inform strategy, measure impact, and drive continuous improvement.
• Produce dashboards and reports to track transformation progress and ROI.
• Benchmark performance against industry best practices to maintain competitive advantage.

• Provide transformation support to Network Operations across regional change programmes and strategic initiatives, focusing on automation, digitisation, and process optimisation.
• Identify opportunities for operational efficiency and cost reduction through technology and workflow redesign. Project‑manage the administration of regional approvals in line with corporate governance, including tracking business cases, monitoring timelines, and highlighting delays or conflicts.
• Support regional managers in operational reviews, addressing supplier performance issues, and ensuring compliance with standards.
• Identify areas for improvement and implement strategies to drive change, including innovation in processes, tools, and technologies to improve efficiency and effectiveness.
• Develop and manage project plans, timelines, and deliverables, ensuring alignment with business objectives.
• Establish frameworks for ongoing process improvement post‑transformation.
• Monitor adoption of new systems and processes, addressing gaps or resistance.