Customer Onboarding Manager

Customer Onboarding Manager

Customer Onboarding Manager

Req :
Insto Ops Onboarding Division:
Institutional

Location:

London

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

As a KYC Manager in our Institutional Onboarding team, UK team An SME in KYC/AML that can facilitate the seamless onboarding of Institutional clients on behalf of front office staff while ensuring compliance with regulatory requirements. You will be responsible for conducting thorough due diligence, verifying client documentation, assessing risk profiles, and maintaining accurate records. As a SME you will be collaborating with clients and internal stakeholders, providing expertise decision making on process and product requirements relating to KYC, and promoting a culture of compliance.

This role necessitates close collaboration with the extended team in ANZ's Group Capability Centres to ensure business priorities are met and maintained at a high level of excellence. You will play a critical role in supporting the significant growth agenda in ANZ Europe.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full Time
Role

Location:

London

As a KYC Manager your responsibilities will include but not limited

• Manage the customer, front office (trading/sales/relationship managers) expectations when onboarding the customer.
• Provide tailored solutions to client’s onboarding challenges that considers global regulatory and compliance requirements for a positive customer experience.
• Act as customer contact point, building lasting client relationships by taking ownership of customer enquiries and work collaboratively to achieve a resolution
• Ownership of customer KYC requests and queries and facilitate a resolution by working with stakeholders internally.
• Run weekly onboarding meetings & engage with key business stakeholders to discuss client pipeline and statuses.
• An SME with technical expertise on complex KYC, FATCA and CRS obligations and a thorough understanding of the implications on the end-to-end process, risk, reputation, and financial impact to ANZ
• As an SME you will manage and build relationships with customers and Relationship Managers to ensure all ANZ’s onboarding experience is understood, and all requirements are met

To grow and be successful in this role, you will ideally bring the following:

• Previous experience in onboarding institutional clients with strong compliance knowledge, and a strong understanding of KYC/AML processes
• Customer service oriented and commitment to delivering best in class experience (internal & external stakeholders)
• Knowledge experience of Markets & Banking products and understanding of operations and process flows
• Analytical thinking and problem-solving abilities and excellent verbal and written communication skills
• Ability to take accountability for training and developing others coupled with an open mindset for continuous learning, which would enable adaptability to new challenges
• Relationship building skills & solutions orientated. Proven track record in collaboration with cross-functional and offshore teams to deliver desired outcomes for the business

You’re not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a…