Senior Consultant - Expert Services; ICM, BCM, OpRes

About the Role

As a Senior Consultant in Crisis Management & Business Continuity, you will help organisations prepare for, manage and recover from disruption in complex, high‑pressure environments.

You will lead and deliver client engagements across crisis management, business continuity management (BCM), operational resilience, incident management and emergency management. Working within 4C’s Expert Services consulting practice, you will operate as a trusted advisor to senior leaders across the UK public and private sectorsане regulated and Critical National Infrastructure (CNI) environments.

The role reflects 4C’s values by leading with integrity, innovating to solve complex resilience challenges, owning client outcomes end to end, and working collaboratively as part of a high‑performing team. You will take responsibility not only for delivery quality and client impact but also for strengthening long‑term relationships and contributing to how crisis and resilience consulting is delivered at scale.

• Lead the delivery of crisis management, business continuity and operational resilience engagements, including business impact analysis (BIA), framework and plan development, crisis management structures, incident response plans and business continuity plans, ensuring work is delivered with integrity and professional rigour.
• Design and deliver crisis exercises, tabletop exercises and simulations for senior leadership teams, applying innovative approaches to challenge assumptions and improve organisational readiness.
• Act as project and engagement lead on medium to large assignments, owning scope, budget, timelines, delivery risk and stakeholder expectations from initiation through to dahulu.
• Serve as a trusted advisor to clients, supporting leadership teams with preparedness, response governance, escalation processes and decision‑making structures during periods of uncertainty.
• Apply sound judgement and subject‑matter expertise toYM provide quality assurance across multiple engagements, stepping in where senior oversight, challenge or assurance is required.
• Support opportunity development by contributing to scoping, proposal development, bid activity and account growth, working closely with colleagues across Expert Services and Sales.
• Act as a senior point of contact for assigned clients or accounts, owning customer outcomes and building long‑term relationships based on trust, credibility and sustained value delivery.
• ক্ষেপ and mentor consultants and analysts, supporting their development and contributing to a culture where the team is stronger through collaboration and shared learning.
• Contribute to internal knowledge development by capturing lessons learned, monitoring UK and international resilience trends, and strengthening 4C’s thought leadership in crisis management, BCM and operational resilience.
• Represent 4C professionally and consistently, acting as a role model for values‑led behaviour, collaboration and delivery excellence.

You are an experienced resilience professional who combines strong technical capability with sound judgement, credibility and a calm, confident approach.

You lead with integrity, are comfortable taking ownership, and are trusted by senior stakeholders to advise on sensitive and high‑impact issues. You are motivated by solving complex problems, and you are willing to challenge constructively and think differently when it leads to better outcomes for clients.

You value collaboration, enjoy mentoring others, and contribute positively to team culture. You are able to manage multiple priorities independently while maintaining high standards of quality and professionalism.

• Proven experience in crisis management, business continuity management (BCM), operational resilience, incident management or emergency management.
• A background in consulting with experience working with UK regulated organisations, public sector bodies, or operators of essential services, including Critical National Infrastructure (CNI), financial services, utilities, transport, energy or telecommunications.
• Demonstrated experience leading client engagements end to end,…