Director, Hotel Connectivity Account Management

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

The Lodging Connectivity team at Expedia Group connects our global marketplace to leading Hotel and Vacation Rental connectivity providers—expanding traveller choice and driving competitive selection across our brands.

We’re looking for a Director, Hotel Connectivity Account Management to help drive, manage and optimise our Hotel Connectivity provider network. You’ll drive our Hotel Connectivity strategy, whilst managing and helping the account management team drive adoption and usage of Expedia Group’s API suite.

• Drive and execute the Hotel Connectivity Strategy to a team of global Hotel Connectivity Account Managers through OKRs, KPIs and other performance metrics.

• Advocate the Hotel Connectivity space internally across multiple teams, locations, functions, and stakeholders. (Teams include Product, Tech, Finance, Analytics, Strategy).

• Lead commercial contract conversations with key partners. Navigating both external and internal stakeholders to deliver on partnership goals.

• Responsible for account management, existing business activity, and regional level financial goals for regional and global accounts. Setting and driving business, team and stakeholder strategy.

• Act as an innovator and thought leader around new products, technologies, and offerings.

• Drive leaders within your team to develop a performance-focused strategy through effective account plans and innovation to drive sales performance and effectiveness.

• Identify business opportunities by acting as an industry expert to provide insight and support a competitive strategy.

• Provide strategic advice to connectivity account managers to assist them in achieving business goals by defining, negotiating, and delivering value-added solutions to all stakeholders and serving as a customer advocate.

• 10+ years within a commercial role driving Tech account management teams, ideally within Travel, tech ecosystems or similar.

• Strong leadership skills with a strong thirst to build high performing teams.

• Recognised business acumen with a go-getter mindset.

• Proficiency in corporate contracting to large enterprise value.

• Analytical thinker with experience using data to identify trends, evaluate opportunities and guide decisions.

• Excellent communicator and collaborator, comfortable working cross-functionally with commercial, product, and technical teams.

• Results-oriented and organised, able to manage multiple priorities in a fast-paced, matrixed environment.

• Proactive, resourceful and passionate about building scalable business growth.

• English fluency required; additional languages are a plus.

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.