Change Manager, Business

We are looking for a passionate and dynamic Change Manager to join our team in London, UK. In this role, you will own adoption and resistance management across our transformationprogramme, ensuring new technologies and ways of working are fully embraced and deliver real business value. Working with teams across the organisation, you will apply a consistent change approach while tailoring tactics to different audiences to drive lasting adoption.

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime.

We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix. Our mission is to deliver personally tailored, authentic tours. Perfectly.

• Develop and own the change management approach for the transformation programme
• Create a repeatable change management framework that can be applied consistently across all initiatives
• For each initiative, assess change impact: who is affected, how significantly, what they need to do differently
• Develop initiative-specific change plans covering stakeholder engagement, communications, training, and adoption
• Ensure change management is embedded in project delivery, not bolted on at the end
• Partner with Project Managers to integrate change activities into project plans and timelines
• Define adoption metrics for each initiative – what does "success" look like beyond go-live?
• Projects are only considered complete when adoption targets are achieved – go-live is not success
• Design adoption tactics tailored to each initiative, audience, and business unit
• Implement dashboards to track adoption in real-time across all initiatives
• Identify lagging teams early and intervene before problems become entrenched
• Report adoption progress to Steering Committee and escalate where adoption stalls
• Build and manage a network of change champions across business units and geographies (UK, Nordics)
• Recruit "Power Users" for each initiative – early adopters who test solutions, provide feedback, and train peers
• Work with MDs to designate senior leaders as transformation sponsors with visible advocacy roles
• Enable champions with tools, talking points, and support to drive adoption in their teams
• Create feedback loops so frontline insights reach the programme team and inform solution design
• Recognise and celebrate champion contributions
• Proactively identify resistance across all initiatives – understand why people don't want to change
• Distinguish between legitimate concerns (bad process, missing training, genuine issues) and reluctance to change
• Address legitimate concerns by feeding back to project teams for resolution
• Work with managers to address resistance constructively – coaching, support, and where necessary, accountability
• Support difficult conversations when enforcement is required
• Navigate the political dynamics of change across business units with different cultures and histories
• Conduct training needs analysis for each initiative – what skills do people need to succeed?
• Design role-based training curriculum – different users need different training depths
• Coordinate training delivery across modalities: classroom, e-learning, videos, quick reference guides, on-the-job coaching
• Ensure training happens at the right time – not too early (forgotten), not too late (panic)
• Measure training effectiveness – can people actually perform the new tasks?
• Support ongoing capability building and reinforcement, not just go-live training
• Develop and execute communications strategy for the transformation programme
• Create consistent narrative across all initiatives – why we're changing, what's in it for employees, what's expected
• Position technology change as "exchange of value" – new tools eliminate tedious manual work in exchange for adoption and learning
• Tailor messages by audience – executives, managers, frontline staff, different business units
• Capture and share success stories – make early wins visible to build momentum
• Manage…