Cleaning Account Manager

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Kingdom Cleaning has an excellent opportunity for a Cleaning Account Manager to join our established and successful team. This role covers a wide area and incorporates a portfolio of contracts essential for the ongoing development of Kingdom Cleaning.

The Account Manager is required to be a strategic yet hands‑on, high‑energy, revenue‑driven powerhouse who can demonstrate consistent revenue growth in a business similar in size and set a new vision to drive immediate revenue impact. This is a pivotal role in shaping the future of our cleaning operations.

• Location: E14 Area, Canary Wharf, London
• When: We’re looking to get the right person into the team ASAP!
• Hours: On average 40 hours per week, Monday to Friday 09:00‑17:00 or to suit the business needs.
• Pay Rate: £60,000.00 Per Annum

• Competitive Market Salary.
• Access to Advanced / Early Pay Scheme.
• 22 Days Annual Leave + Official Bank Holidays.
• Access to Group Care scheme.
• Workplace Pension.
• Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.
• Access to free personal development qualifications and career plans (Kingdom Academy).
• Weekly Award and Recognition Scheme.

• Support the regional and account management teams with the cleaning operation within their area of responsibility.
• Motivate and train cleaning operatives to meet the business objectives.
• Implement, monitor and control cleaning operations to ensure that client and company requirements are achieved.
• Maintain a pipeline that enables the region to maintain and grow its cleaning business with existing and new named clients.

• Conduct and regular performance reviews against the job description with your line manager and provide constructive feedback for continuous improvement.
• Promote, recognise and reward and maintain the right balance between colleague happiness and drive.
• Support disciplinary, grievance and constructive management of conflicts.
• Succession planning for the contract with individuals and team members.
• Hold monthly review meetings internally with the Kingdom account team, discussing with our CBRE clients at Goldman Sachs and sharing feedback and news where appropriate.
• Ensure files are kept up to date with trackers and action plans, ready to be shared with clients or Kingdom teams.
• Manage spending and budgets with further planning through the contract and regular reviews with line management and clients.

• Senior operation leadership experience – minimum 2 years in a similar role in the cleaning sector.
• Knowledge expert/professional in the service field/s.
• Client account management at a senior level, ideally with multi‑location responsibilities.
• Experience in the education sector.
• Good communication skills.
• Deliver best‑in‑class service through a controlled operational structure and a well‑maintained HOW‑written process manual.
• Oversee contract development plans and fix actions for any red‑scoring contract.
• Build strong internal relationships with key Kingdom Head of Centre stakeholders.
• Implement and oversee appropriate MI to monitor service delivery.
• Build strategic and operational‑level brand ambassador relationships with local and main clients.

• Full UK driving licence holder.
• Five‑year checkable employment history including a minimum of two work references, a personal credit check and right of work compliance.
• Other appropriate professional qualifications (holding or working towards a distinct advantage).

If this sounds like you and you’d like to begin your journey with Kingdom Cleaning, please apply now!

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