Customer Account Manager - Strategic

Join to apply for the Customer Account Manager – Strategic role at Hacker Rank
.

Hacker Rank helps thousands of companies like OpenAI, NVIDIA, Mercedes and Amazon hire developers based on their skills versus pedigree, while nurturing a community of millions of developers to upskill themselves and become next‑generation talent. The people at Hacker Rank care deeply about their work and have an extremely intense work ethic. In many companies speed and quality are seen as a trade‑off;

at Hacker Rank they’re not—you’re expected to ship in roughly half the time most competent people think is possible while still delivering a standard of quality you would be proud to sign your name on. The only way to make this happen is to truly love your craft and be deeply committed to growth.

We’re hiring an Enterprise Customer Account Manager who will own relationships with some of our most strategic customers. You’ll guide them through every stage of their journey from adoption to expansion, driving measurable business impact and long‑term success. This role blends strategy, execution, and relationship depth: you’ll act as the captain for your accounts, orchestrating internal and customer teams, solving challenges, and ensuring every customer achieves tangible outcomes with Hacker Rank.

• Maintain full functional and process knowledge of Hacker Rank products and services, market awareness, and knowledge of competitive threats.
• Own and manage your Book of Business (BoB) – driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes.
• Develop and execute account strategies that connect customer objectives with Hacker Rank’s mission, ensuring long‑term value realisation and growth.
• Build trusted relationships with executive sponsors and technical leaders, embedding Hacker Rank into their hiring and workforce planning.
• Act as the captain for your accounts – leading internal and customer teams, resolving blockers, and accelerating time‑to‑value.
• Run proactive engagement cadences including QBRs, success check‑ins, and executive reviews.
• Structure mutually beneficial commercial terms that promote long‑term growth and customer success, balancing value realisation with business expansion.
• Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting.

• Bring 5+ years of SaaS enterprise account management, ideally in fast‑scaling environments.
• Known for your grit and curiosity, you stay resilient through challenges while constantly seeking to understand your customers’ goals, industry shifts, and opportunities to create value.
• Naturally relationship‑oriented, you build trust and credibility with Fortune 500 customers, becoming a long‑term advisor who drives both strategic and measurable outcomes.
• A strong communicator and collaborator, you simplify complex ideas, engage confidently across audiences, and bring your customer and internal teams together around shared goals.
• Deeply expert in your craft, you combine product mastery with a keen sense of business impact, connecting Hacker Rank’s platform to customer value.
• Highly organised and outcome‑driven, you manage multiple enterprise accounts with precision – balancing structure, transparency, and consistent delivery.

• Experience working with HR tech or developer ecosystems, especially within enterprise‑scale organisations.
• A background in driving multi‑product adoption or leading high‑growth, customer‑centric initiatives.
• Comfort navigating cross‑functional complexity to align internal teams and deliver unified customer outcomes.

• You act like a captain, owning outcomes end‑to‑end and thriving in fast‑moving, high‑accountability environments.
• Building long‑term partnerships energises you more than short‑term wins.
• You balance empathy with execution – understanding customer pain points while driving tangible business results.
• Excellence, speed, and impact are non‑negotiable for you – not trade‑offs.

Want to learn more about Hacker Rank? Check out  to explore our products, solutions and resources, and dive into our story and mission here.

Hacker Rank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

• Our recruiters use  email addresses.
• We never ask for payment or credit‑check information to apply, interview, or work here.