Manager, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Manager, Product Management Overview:

Our Interchange Solutions team within the Commercial New Payment Flows (CNPF) organization is seeking a Manager, Product Management to own, manage, and develop key solutions that enable the speed-to-market and scalability of our B2B Interchange Programs. This role is critically product focused on technical solutions leveraged by customers to manage interchange and acts as a central link between CNPF and multiple teams involved in the interchange management solutions across Mastercard.

The ideal candidate has experience in Product Management, background in technical Product Ownership and/or Analysis, a strong understanding of Interchange, and general knowledge of B2B corporate/commercial payments. This person must be a proactive problem-solver and an effective communicator who can translate technical complexity into clear stakeholder guidance and educational materials. We are pursuing a highly motivated individual with a strong achievement orientation, intellectual curiosity, and an end-to-end product mindset.

• Act as the product specialist being the connector across Product, Engineering and other teams involved in the interchange management solutions, driving use cases and functionality for Commercial customers.
• Ensure a well-rounded, end-to-end understanding of interchange management solutions from a technical perspective, including solutions’ implementation for customers.
• Drive solution roadmap via proactively seeking user feedback and finding the most optimal ways to implement changes with the available resources, and/or shaping compelling reasoning for additional resource allocation.
• Leveraging cross functional collaboration skills, ensure a globally cohesive customer onboarding and support model.
• Ensure relevant items and roadmaps are kept on track to support the growth of the B2B Interchange Programs.
• Demonstrate strong ownership and a sense of urgency when confirmed ownership for a feature, fix, or initiative.
• Become an expert in wholesale travel payment solutions, B2B payments and Virtual Cards to provide consulting to customers, external partners, and internal stakeholders.

• Become a deep expert in the core interchange management solutions’ functionality (including their Core aspect) as well as the enhanced features for Commercial customers.
• Cover a 360 view of the solutions, from an idea to requirements, testing, sales and customer implementations.
• Own the internal and external education on the technical and product intricacies of these solutions, translating functionality into cohesive materials.

• Be proactive in clarifying areas of uncertainty and spotting technical or process gaps to advise on the roadmap, potential fixes, and required coordination.
• Assess and drive the product enhancement roadmap based on a customer lens perspective and alignment with internal stakeholder needs.
• Develop business cases and financial projections related to the solutions.

• Utilize project management excellence skills with cross-functional teams (Core, Billing, Franchise, etc.) for the introduction of new products and solutions and life cycle management of existing products and programs.
• Support Mastercard high-profile/priority partners during requirements, implementation, and operational phases with expertise and technical support. Take ownership of program queries and report and respond in a timely manner.

Preferred location: UK. Other locations in Europe could be considered.

• Demonstrated Product Mindset…