Lead AM

Country Lead eBay Live Account Management - UK

At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day.

eBay Live is building the future of shopping — where sellers and buyers connect through livestream that blend entertainment, trust, and community. It’s commerce with a heartbeat, powered by creativity and data, and built like a startup inside one of the world’s most recognized marketplaces.

We’re looking for an Account Manager to help sellers thrive within eBay Live broadcasts. You’ll be the trusted partner guiding top sellers after they launch — helping them grow audiences, drive GMV, and become category leaders.

This role combines relationship management, strategy and performance coaching. You’ll help sellers improve stream quality, optimize their business operations, and connect their goals to eBay Live’s broader growth vision.

• Build and maintain a top tier team of account management focused on positive relationships with strategic sellers through regular business reviews and strategic consultations.
• Develop comprehensive strategies for enterprise sellers to ensure successful platform integration and early growth.
• Analyze seller business data to identify growth opportunities and potential risks.
• Demonstrate building customized business plans to help sellers achieve growth targets and cadences in regards to eBay live.
• Train team on providing advanced platform knowledge and eBay live best practices for optimal programming.
• Work collaboratively with cross‑functional teams to resolve complex seller issues.
• Guide sellers through policy and platform changes while ensuring compliance.
• Track and analyze seller performance metrics to ensure growth targets are met.

• Bachelor’s degree or equivalent experience from an accredited university. MBA or equivalent experience preferred.
• Been in Account Management or live marketplace for at least 5+ years.
• Been in leadership for at least 5+ years.
• Adaptable in a fast paced, ever changing environment.
• Excellent influencing and presentation skills.
• Enjoys public speaking; shows genuine interest and passion in live commerce.
• Strong project management and organization skills.
• Strong analytical and critical thinking capabilities.
• Proven ability to build and handle relationships with all size of business partners.
• Extensive knowledge of live e‑commerce industry trends and standard methodologies.
• Demonstrated leadership skills and ability to work independently.
• Consistent track record of high performance and team ranking.

• Customer Focus:
  Innovates in customer service approaches and anticipates seller needs.
• Critical Thinking:
  Ability to analyze sophisticated business situations and develop effective solutions.
• Leadership:
  Coaches others and serves as a role model within the team.
• Results Driven:
  Consistently achieve above‑average results despite obstacles.
• Communication:
  Excellent presentation and interpersonal skills.
• Change Management:
  Leads team through changes and coaches others effectively.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, disability, or other legally protected status. If you have a need that requires accommodation, please contact us at  We will make every effort to respond to your request for accommodation as soon as possible.