Innovation Operations Manager

Innovation Operations Manager – TM Forum

Location:

London, UK

TM Forum is the global industry member alliance for telco and tech companies. The Innovation Engine transforms ideas into real impact. As Innovation Operations Manager, you will support the operation of the Catalyst, Hackathon and Innovation Hub programmes.

• Provide operational support to Catalyst & Innovation project teams, managing 70+ submissions, 50+ final projects, 200+ companies, and 1,000+ members annually.
• Report program updates & key metrics to the Head of Catalyst.
• Oversee CRM processes, including data entry, maintenance and workflow management (Salesforce essential).
• Develop timelines and deadlines to ensure internal and external stakeholder alignment.
• Coordinate with cross‑functional departments to maintain clear communication and operational consistency.
• Lead & execute onsite delivery of Innovation activities at live events, including oversight of all operational aspects.
• Address process and delivery needs across operations, providing proactive solutions and support.
• Serve as the central point of contact for internal and external inquiries, ensuring timely and professional communication.
• Lead process creation, from design and implementation through to execution.
• Identify opportunities to enhance program processes and implement solutions to improve efficiency.
• Track and manage financials and contracts to ensure alignment with program delivery and targets.

• Bachelor's degree in business, events or related discipline or equivalent relevant experience.
• At least 3 years prior experience in event planning / Project management / Operations at a management level.
• Highly organized with the ability to manage priorities and deadlines.
• Energetic and pro‑active ‘can‑do’ attitude.
• Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Proven career in operations with design and implementation of end‑to‑end processes.
• Demonstrated ability to work independently and consistently meet deadlines in a remote setting.
• Excellent teamwork and leadership skills.
• Willingness to travel (international and domestic), including weekend travel, ~15%.
• Proficient in Word, Excel and PowerPoint, Salesforce and Jira (a plus).

TM Forum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.