Key Account Manager

About Manufacture 2030:

Are you inspired by the prospect of joining a fast growth and market-leading tech business that’s on a mission to tackle climate change by accelerating the transition to low carbon, sustainable supply chains?

Manufacture 2030 is a purpose-led software company. Our mission is to bring major corporations and their supply chain partners together to turn their bold carbon commitments into reality, creating a more sustainable future by 2030. Our cloud-based platform helps corporations and their suppliers to measure, manage and reduce carbon emissions and other environmental impacts.

We are looking for a Key Account Manager to join our team and help us strengthen client relationships, deliver fantastic programmes, and support the evolution of our platform. This is a critical role in ensuring our clients maximize value from our solutions while helping M2030 grow and innovate.

As a Key Account Manager, you will own and develop key client relationships, ensuring client satisfaction, retention, and growth. You will work closely with global brands, helping them leverage M2030’s platform to achieve their supply chain decarbonisation goals. Additionally, you will contribute to internal projects, improving efficiency and helping shape M2030’s future.

This role requires a strategic thinker and problem solver, with a strong ability to manage complex relationships, influence senior stakeholders, and identify new revenue opportunities.

1. Drive Revenue Growth & Business Expansion

• Secure renewals:
  Ensure high client retention rates by maintaining strong relationships and demonstrating ongoing value.
• Develop revenue streams:
  Identify upsell and cross-sell opportunities, introducing clients to new products and services.
• Commercial strategy:
  Develop engagement plans per account to drive revenue growth and client engagement.
• Turn existing clients into our strong advocates to win business with their industry peers.
• Support Sales Team with RFPs and bids to win new clients
• Work in partnership with the Marketing team to ensure programme evidence, client case studies and success stories are used to leverage future growth.

2. Deliver Exceptional Account Management & Client Success

• Own client relationships:
  Act as the primary point of contact for key accounts, ensuring long-term success.
• Understand client needs:
  Deeply understand each client’s sustainability goals, business priorities, and challenges.
• Ensure platform adoption:
  Drive engagement with M2030’s Data-as-a-Service (DaaS) platform, ensuring clients maximize its value.
• Provide strategic guidance:
  Advise clients on best practices in supply chain sustainability and emissions reduction.
• Monitor metrics:
  Track and report on client performance, proactively addressing challenges.
• Lead client reviews:
  Conduct regular business reviews to assess progress and identify areas for improvement.

3. Foster Expertise

• Industry expertise:
  Become a go-to expert on sustainability trends, supply chain decarbonisation, and data-driven insights.
• Facilitate peer collaboration:
  Support convening clients to share best practices, build alignment and drive innovation.
• Represent M2030 externally:
  Speak at procurement and supplier webinars and events and develop industry partnerships to build a network of relationships.
• Produce high quality insightful reports showing key industry trends to assist clients to make data-driven decisions.

4. Support Internal Growth & Efficiency

• Bring the market voice into M2030:
  Gather and analyze client feedback to inform product development.
• Contribute to product strategy:
  Work with product teams to ensure M2030 continues to meet evolving client needs.
• Reduce team cost-to-serve:
  Identify ways to streamline account management processes and improve efficiency.
• Mentor & collaborate:
  Support junior team members, share insights, and contribute to a strong team culture.

Essential

• Proven and ideally, 5+ years of experience in account management, customer success, or sales within B2B SaaS, sustainability, or supply chain industries.
• Experience of working in a technology…