Senior Manager

Job Description

• Manage the day-to-day performance of the Renewals Operations Team located in different metros in EMEA.
• Develop and maintain excellent relationships with internal stakeholders in multiple disciplines such as Legal, Solution Engineering, Service Design, Sales and Finance, as well as country MD’s.
• Act as a key liaison between Renewal Operations and Senior Leadership.
• Foster a high-performance culture focused on customer‑centricity and financial & operational excellence.
• Set team goals aligned to Global Business strategy with strong focus on growth and financial performance.
• Conduct regular performance reviews and support career development.

• Perform benchmarking analysis of upcoming auto‑renewing agreements to identify commercial opportunities, risks, and other business requirements for renewal.
• Collaborate with Segment Leads, Asset Managers, and Country Managing Directors to define renewal strategies tailored to market and customer context and objectives.
• Drive initiatives to convert auto‑renewals into value‑generating engagements, enhancing customer satisfaction and revenue predictability.

• Ensure consistent execution of the renewal lifecycle process across all markets.
• Monitor pipeline (fixed‑expiry, customer‑initiated and internally‑targeted), renewal conversion rates, and churn metrics.
• Support complex or strategic negotiations and manage renewal team‑ or customer‑driven escalations.
• Align renewal strategies with broader commercial objectives, asset‑specific strategies and local market dynamics; ensuring adherence to commercial frameworks, approval workflows, and legal standards.
• Drive alignment on pricing, service modifications, and contract terms.

• Identify and implement process improvements to enhance efficiency and customer experience.
• Working closely with other regions, standardise tools and practices across the team (e.g., Salesforce, CPQ, Docu Sign), ensuring globally consistent customer experience.
• Own reporting on team performance, renewal outcomes (Quarterly market review, budgeting future churn), and strategic insights.
• Lead initiatives to reduce churn and improve renewal conversion.

• Ideally Bachelor or equivalent level of education.
• 5+ years work experience in Commercial Operations, Renewals, or Account Management, ideally in the data centre or other relevant industry.
• Strong understanding of contract lifecycle management and negotiations.
• Proficient in Salesforce CRM, CPQ tools, Microsoft Excel.
• Experience in managing remote or international teams.
• Fluency in English language, both written and spoken. Further European languages beneficial.

• Mid‑Senior level

• Full‑time

• Business Development and Sales

• IT Services and IT Consulting