Research and Insights Manager

Overview

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

• Contract Type – Indefinite
• Pay Band – 7
• Salary – Up to £33,995 plus £3,300 London allowance
• Benefits – An attractive civil service pension scheme with 27% employer contribution; 32 days annual leave plus 3 days of volunteering leave
• Location – UK wide (London, Manchester, Cardiff, Belfast, and Edinburgh)
• Final date to receive applications – 31st July, 2024
• Requirements – Candidates applying must have the legal right to work in the UK now and in future as this is an indefinite contract. British Council will not sponsor visas.

The Team :

Marketing and Communications at the British Council is a strategic function which drives awareness, understanding and engagement with us across our diverse audiences. We use insight, knowledge and analysis of our market and our customers to engage them with our work and our products and services in the most impactful and effective way. We lead the development of our brand and use our expertise to tell inspiring stories to enhance our global reputation, build lifelong relationships, engage our staff and demonstrate our impact.

Cultural Engagement brings together our work in Arts, English and Education in a globally connected and sustainable way, sharing skills, knowledge and expertise to provide more joined up responses to key global challenges, and increasing our impact with audiences, partners and beneficiaries around the world.

The Role – To assess market insight needs for the relevant focus area within the Cultural Engagement (CE) Strategic Business Unit (SBU), providing expert advice to colleagues on insight and research requirements. The role will support designing research needs, coordinating briefs and suppliers on specific insight projects, and providing detailed quality assurance from planning to dissemination. The role will also help define and develop insight practices, processes and frameworks as set by the Head of CE Marketing Innovation.

• Consultancy, analysis & problem-solving

  Applies advanced market insight and analytics expertise to provide advice to Cultural Engagement globally in the relevant area.

  Applies analytical approaches to identify and assess current state of market insights and analytics infrastructure, processes and systems, define opportunities for improvement and design, develop and implement agreed improvements, enabling global consistency.

  Undertakes expert analysis on options for change, benchmarking contemporary best practice, to support recommendations for change and drive market insight and analytics process and system development.

  Distils complex concepts and analysis into cogent and persuasive presentations, which convincingly influence decision-makers about the case for new market insights and analytics approaches, systems, processes and tools.

• Internal customer focus

  Builds an in-depth understanding of the operational context, opportunities and challenges for market insight and analytics activities within relevant CE area.

  Makes appropriate linkages to issues across the broader organisation, to ensure that the development of market insights and analytics projects and initiatives is based on informed business insight and joined-up thinking.

  Consults closely with internal customers and other stakeholder to understand current and future business needs for market insights and analytics.

• Service improvement

  Supports the designs, development and management of the global infrastructure for market insights and analytics, e.g., insight databases / systems within relevant CE area.

  Leads…