Regional Aftersales Manager

Are you a hands-on, customer-focused leader who thrives in a fast-paced automotive environment? We're looking for a Regional Aftersales Manager to oversee our retailer network across the North of England and Scotland. This is a high-impact role where you'll drive customer experience, dealer performance, and aftersales growth across your region. You'll be at the heart of a growing network, influencing customer satisfaction, dealer performance, and brand reputation.

It's a hands-on, varied role where no two days are the same - perfect for someone who thrives on responsibility and making a visible impact.

TITLE :
Regional Aftersales Manager
Salary :
Competitive + Benefits+ Company Car
Sector :
Automotive

Location:

West London
Language :
Englis
Work style:
Office based role

Duties:

Manage and support dealer relationships across your region - helping them meet targets, improve service, and resolve issues quickly.
Take ownership of customer complaints and complex cases, ensuring swift resolutions and a great experience.
Support technical and warranty teams by coordinating dealer queries and helping implement solutions.
Conduct regular dealer audits to make sure aftersales standards are met, traveling extensively across your region.
Monitor dealer performance via balance scorecards and other KPIs, tracking trends and driving improvements.
Represent the brand at events, conferences, and training programs - becoming a true ambassador for aftersales excellence.
Recruitment

Proven experience in a similar OEM or retailer group aftersales management role.
Strong relationship-building skills - you'll be dealing with both dealers and internal stakeholders regularly.
Comfortable handling complex customer complaints and driving dealer action.

Experience with dealer KPIs and balance scorecards is a plus.
Proficient in Microsoft Office and reporting/data analysis tools.
Full and clean driving license - travel across the region is part of the role.
Calm, adaptable, and able to prioritise in a fast-moving environment