Patient Coordinator Receptionist

Overview

Patient Coordinator/Receptionist

Location:

Central London - Site Based (On-Site)

Hours:

Monday to Friday, 8:45 AM - 6:00 PM (occasional Saturdays)

Salary:
Circa £30,000 per annum (based on experience)

About The Role

We are seeking a highly experienced, confident, and professional Patient Coordinator to join our client's team at their prestigious private clinic in Central London. Given the nature of the clinic and the level of patient interaction involved, we require someone who is reliable, and comfortable managing a busy, high-end patient-facing environment.

This is a front-of-house and administrative role, encompassing reception duties, patient coordination, and general clinic administration. You will be the first point of contact for patients and will be instrumental in delivering an exceptional patient experience from initial enquiry through to post-treatment follow-up.

Front-of-House & Reception

• Serve as the welcoming face of the clinic, greeting and checking in patients in a warm, professional manner.
• Manage all incoming calls and emails promptly and efficiently, ensuring every patient interaction reflects the clinic's high standards.
• Handle appointment bookings, rescheduling, and cancellations with accuracy and care.
• Process patient payments and oversee check-out procedures.
• Maintain a calm, well-presented reception environment at all times.

Patient Coordination & Administration

• Act as the primary point of contact for patients throughout their journey - from initial enquiry through to treatment and post-treatment follow-up.
• Deliver accurate and professional information regarding procedures, pricing, and packages, as directed by the clinical team.
• Prepare and manage treatment letters, patient correspondence, and follow-up communications.
• Support diary management to ensure smooth day-to-day clinic operations.
• Collaborate closely with clinical and administrative colleagues to maintain accuracy and efficiency.
• Maintain complete confidentiality and professionalism in every patient interaction.

Appointment & Diary Management

• Manage and optimise the clinic diary, ensuring full appointment schedules are maintained.
• Coordinate scheduling across clinical staff to minimise gaps and maximise efficiency.
• Handle multiple administrative tasks simultaneously with exceptional attention to detail.

• Minimum of 5 years' relevant experience in a patient-facing or healthcare administrative role.
• Prior reception experience in a private healthcare setting, or aesthetic/cosmetic practice is strongly preferred.
• Strong communication skills with excellent written and spoken English.
• Highly organised, detail-oriented, and able to multitask effectively.
• Reliable, discreet, and professional at all times.

• Salary circa £30,000 depending on experience.
• Discretionary team performance bonus shared among all staff members.
• Supportive and collaborative working environment

Shortlisted candidates will be invited to attend a face-to-face interview, followed by a three-hour paid trial to assess suitability for the role and the team.

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don’t hesitate to get in touch.