Repairs Coordinator

Position: Repairs Coordinator (Permanent)
Repairs Coordinator

Full Time – Office Based
Monday to Friday, 8:30am – 5:00pm
Occasional Saturdays, 8:30am – 1:30pm
Salary: £28,000 – £35,000 (depending on experience)

Location:

North West London (NW9)

About the Company

We’re an established North West London business, trading since 1977. We provide plumbing and heating services, electrical works, property maintenance, refurbishments, and full bathroom and kitchen installations. We also manage larger-scale maintenance projects, particularly within the social housing sector.

We pride ourselves on delivering a reliable, high-quality service and building long-term relationships with our clients and partners. Sustainability and accountability are important to us, and we focus on doing the job properly and transparently.

We’re now looking for a Repairs Coordinator to join our team and support the smooth running of our contracts. The role has room to grow depending on your experience and strengths.

The Role

This position would suit someone who is organised, confident working independently, and comfortable managing multiple tasks at once.

You’ll play a key role in coordinating works across our social housing contracts, including Aids & Adaptations (A&A) projects and HIU servicing programmes. The focus is on keeping jobs moving, meeting KPIs, and making sure residents and clients are kept informed.

Key Responsibilities

Managing Aids & Adaptations orders from start to finish

Allocating work to the appropriate operatives

Monitoring KPIs and preparing reports

Assessing when supervisory visits are required

Reporting out-of-service equipment or safeguarding concerns immediately

Keeping residents updated on progress

Maintaining trackers and updating internal systems accurately

Preparing jobs for invoicing and requesting orders for chargeable items

Liaising with surveyors and arranging joint visits

Supporting the delivery of HIU servicing and wider maintenance contracts

You’ll also be responsible for:

Handling incoming and outgoing calls and emails

Managing engineers’ daily schedules to ensure productivity and correct job allocation

Investigating repeat visits and flagging issues to management

Updating bespoke software with clear, accurate job notes

Ensuring previous day jobs are completed and closed down

Assisting with complaints and escalating where necessary

Supporting the accounts team with relevant paperwork

Attending contract review meetings and raising any operational issues

Helping other departments when needed

No two days are the same, so flexibility and a proactive approach are important.

About You

We’re looking for someone practical, approachable, and organised. You should have:

Strong written and spoken English

The ability to work under pressure and meet deadlines

Excellent attention to detail

Good IT skills, including Excel

Strong organisational and time management skills

A proactive, problem-solving mindset

At least 7 years’ office-based experience

Previous customer service experience

You must have the right to work in the UK.

What We Offer

Friendly, supportive working environment

Casual dress

Opportunities to grow with the business

Company pension

Christmas and summer social events

28 days holiday (including bank holidays)