Assistant Facilities Manager

What this job involves:

As an Assistant Facilities Manager at JLL, you will be a key member of our Facilities Team supporting the efficient and effective operation of our client sites. Reporting to the Facilities Manager, you'll take ownership of a range of soft services including reception, mail operations, meeting spaces, cleaning, and food services. This role offers you the opportunity to develop your facilities management expertise in a dynamic corporate environment while contributing directly to JLL's reputation for excellence in real estate services.

You'll be empowered to solve problems creatively, build relationships with vendors and internal stakeholders, and ensure our clients' workplaces operate smoothly day after day.

• Manage the team providing soft services including reception, mail operations, meetings, cleaning, waste management, and food services.
• Monitor office equipment, maintain supplies, and process purchase orders to ensure operational readiness.
• Respond to helpdesk requests and interface with internal customers to promptly resolve issues in line with service level agreements.
• Conduct regular quality assurance checks with vendors, including weekly walk-rounds with cleaning managers.
• Oversee health and safety compliance, maintaining records of fire drills and safety equipment.
• Coordinate travel support and visitor services, liaising with approved hotels and travel managers.
• Assist with internal and external client events while managing conference facilities and communication channels.

• Experience working in facilities management or office services coordination.
• Previous work experience in a high-profile corporate environment.
• Reception or hospitality background demonstrating customer service excellence.
• Diploma or degree level education.
• Excellent written and verbal communication skills.
• Proficiency with spreadsheets and word processing software.
• Strong problem-solving ability and decision-making skills.

• Knowledge of health and safety regulations and best practices.
• Experience managing vendor relationships and service contracts.
• Project management skills for coordinating multiple tasks simultaneously.
• Understanding of building management systems.
• Experience with helpdesk ticketing systems.
• Background in event coordination or management.
• Familiarity with corporate communication platforms.

Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.