Bank Receptionist

Bank - Receptionist

The closing date is 06 March 2026

We are looking for an experienced receptionist / administrator to provide effective front of house service and administrative support to the teams within the Jane Atkinson Health & Wellbeing Centre. This will involve dealing with general queries from the public, either face to face, over the phone and include booking appointments. The post holder will provide general administrative assistance to the staff teams within their clinic in order to ensure the smooth running of the clinic.

This includes maintaining confidentiality and storing and maintaining medical/personal records.

• Maintaining efficient systems for client records by creating, maintaining, filing, archiving and when necessary, locating missing notes and arranging transfer of notes between Departments as requested by clinical staff.
• To use electronic diaries to manage & book appointments for service users and professionals within the team.
• Responsible for compiling and producing computer generated letters with minor amendments.
• Arrange meetings and ensure rooms are booked as requested.
• Typing of letters as required by your manager.
• To highlight any operational concerns regarding administrative systems so that they can be reviewed.
• To ensure a safe working environment as indicated by your manager.
• Distribute patient satisfaction questionnaires and audits as instructed by your Manager.
• Cover other teams/services, where necessary, which may require working on other sites.

We operate a Temporary Staffing service and offer our Bank Staff excellent benefits including:

• Competitive hourly rates and weekly pay;
• Access to paid annual leave and statutory sick pay;
• Access to the NHS pension scheme;
• Paid mandatory training;
• Opportunities for locally agreed training;
• PAMOVA training for Mental Health staff;
• Flexibility of hours/location;
• Priority over agency staff for booking shifts;
• Opportunity to apply for permanent posts.

The full description of duties can be found in the attached job description.

For more information about working on the Temporary Staffing Bank please contact the Temporary Staffing Team on .

• Recent and relevant administration and clerical skills.
• Good working knowledge in the use of Microsoft word, excel and outlook (e-mail)

• Working in a busy office environment
• Experience of working with members of the public
• Ability to manage a switchboard

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

NELFT North East London Foundation Trust