EHub Administrator

We are a Primary Care Network of 3 practices with a friendly team including pharmacists, a First Contact Physio, social prescribing link worker, mental health worker as well as our nurse, HCA, GP and reception teams.

The role of the eHub Administrator is to undertake a wide range of administrative duties to aid in the management of all incoming online consultations using eConsult, for our 3 practices.

The successful candidate will have excellent IT skills along with good communication andthe ability to work under pressure.

You will be able to work in a systemised, process-driven way, handling and managing high volumes of tasks and information.

The following are the core responsibilities of the eHub Administrator.

On occasion there may be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

To sift, triage and manage each online consultation through the correct pathway to the most appropriate outcome to support patients effective and safe care

Ensure all eConsults are reviewed and processed within the specified timeframe

Actively call patients and where appropriate their family and/or carer to resolve relevant admin request and queries

Redirect eConsults to relevant teams

Contact patients by SMS, phone & email toupdate them on their eConsult

Maintain records of all activities carried out,i.e. eConsults received, coding of outcomes and other relevant fields in theEMIS Web template

Maintain and develop effective communication across the team

Proactively engage in the development of theeHub

Carry out system searches as required

Other administrative tasks as required

Always maintain full patient confidentiality,adhering to Information Governance guidelines

Undertake and complete any relevant training as assigned and ensure all training is in date

We are a large, diverse team and Brocklebank Practice is the largest of our three practices, with a list size of 18000 patients. We are a friendly and welcoming team.

Our 3 practices serve a combined list of 30,000 patients under a single partnership. Each has its own list, dynamics, and character. We team up for peer support and education, with common back-office systems. In this way, we achieve more together than we could separately.

JOB PURPOSE

The role of the eHub Administrator is to undertake a wide range of administrative duties to aid in the management of all incoming online consultations using eConsult.

MAIN DUTIES OF THE JOB

Excellent IT skills are essential along with good communication andthe ability to work under pressure.

Ability to work in a systemised, process-driven way, handling and managing high volumes of tasks and information.

JOB DESCRIPTION

The following are the core responsibilities of the eHub Administrator.

On occasion there may be a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

To sift, triage and manage each online consultation through the correct pathway to the most appropriate outcome to support patients effective and safe care

Ensure all eConsults are reviewed and processed within the specified timeframe

Actively call patients and where appropriate their family and/or carer to resolve relevant admin request and queries

Redirect eConsults to relevant teams

Contact patients by SMS, phone & email toupdate them on their eConsult

Maintain records of all activities carried out,i.e. eConsults received, coding of outcomes and other relevant fields in theEMIS Web template

Maintain and develop effective communication across the team

Proactively engage in the development of theeHub

Carry out system searches as required

Other administrative tasks as required

Always maintain full patient confidentiality,adhering to Information Governance guidelines

Undertake and complete any relevant training as assigned and ensure all training is in date

The list ofduties and responsibilities is not exhaustive and will develop based on theneeds and requirements of the PCN and its patients.

• We require details for two professional referees. At least one of these should be from your last employer. We require details of:
• Their name
• Job title
• A company email address, or postal address, to contact them on.
• We do not accept professional references under a personal email account.
• If you can only provide one professional reference, we will accept the second one as a personal reference. You should state this when providing your referee details.

• Essential:
  Educated to GCSE level or equivalent
• Essential:
  At least 1 years experience working in a customer service orientated environment
• Excellent communication skills (written and oral)
• Strong IT skills including Microsoft Office
• Numerate and literate, able to supply reports as required
• Clear, polite telephone manner
• Multi-tasking using IT (EMIS Web), email, telephone systems whilst maintaining an excellent eye for detail
• Effective time-management (planning and organising)
• Ability to work…