ED Senior Administration Coordinator

Role Overview

Senior Administration Co‑ordinator will provide receptionist support to the trust’s Emergency Department ensuring provision of an excellent front‑of‑house service.

• Support the reception services manager in the day‑to‑day running of the reception services team.
• Ensure an excellent level of customer service and attention to detail is delivered throughout the team.
• Contribute to the effective running of the reception services team, supervising all administration staff on shift and liaising with both the medical and nursing teams.
• Support the administrative support services manager with the training and development of any new staff and all duties in relation to leading and managing the team.
• Ensure the smooth running of the office/reception through maintaining office systems including the development and maintenance of paper and electronic filing systems to ensure safe transfer and storage of information.
• Manage the admin staff in the UTC/ED, ensuring a well‑trained and highly motivated workforce.
• Support the maintenance of consistently high levels of quality, safety and performance across the organisation to deliver clinical excellence and high patient satisfaction.
• Respond to telephone enquiries often of a confidential nature for the services, from all staff groups, patients, relatives and careers providing information, prioritising queries as appropriate in a prompt and pro‑active manner.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We Run Major Acute Services At
:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
• St Marks Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

To view the main responsibility, please see the attached Job Description and Person Specification.