Operations Administrator Executive

The Role At A Glance

We are looking for highly motivated individuals to join our Operations Administration Department based in Central London (Victoria area). You will be responsible for providing operational and administrative support to colleagues in the office and our Travel Directors on the road.

This role will give the successful candidates the opportunity to learn more about the fantastic brands that we support plus provide an amazing opportunity to grow personally and professionally within a business that really takes pride in its people.

We’re energized by all the opportunities of the new world and are proud of our inspiring global workplaces. We look to inspire teamwork, collaboration, and passion for creativity.

We offer a flexible work environment – in person in exciting offices and virtually with leading technology.

Working together across markets, teams and disciplines ensures everyone has a voice and everyone is part of our industry-leading brands. Irrespective of where you are, we cultivate environments where everyone contributes and everyone flourishes.

• To grow – we offer a global training calendar, with a mix of virtual, in‑person, and e‑learning courses.
• Business wide and departmental social calendar
• Giving back – we give you two paid work days each year to volunteer to make a difference in causes that are close to your heart too. We believe that travel is a privilege, but with that privilege comes the responsibility; to ensure we have a positive impact on the places we go, the people we meet, and the wildlife we enjoy.
  
  We ensure that travel is a force for good and that we MAKE TRAVEL MATTER®.

• Coordinating Travel Director Pre Night requirements (inc Building components/contracts in our in‑house system ‘Tropics’)
• Arranging logistical plans for guests such as transfers
• Weekly communication with ‘Airport Hosts’ in our key gateway cities
• Communicating with suppliers
• Support overseas sales offices with any queries related to itineraries and services provided
• Preparing and dispatching Travel Director documentation
• Arrange Single Room upgrades for guests
• Liaising with Travel Directors before, during, and after the trip to ensure the trip runs successfully
• Assist with stock inventory and stock replenishment
• Assist with checking the Daily Action Report to check new bookings/late cancellations
• Pro‑active with a positive and can‑do attitude with a desire to learn and progress
• A passion for organising and ensuring a first‑class customer experience is delivered always
• The ability to navigate multiple deadlines on a regular basis
• Can‑do attitude with a desire to learn and progress within the department
• Team player and willingness to help others when required
• A keen eye for detail with the ability to prioritise

• This is an entry role however experience within operations or the travel & tourism sector would be advantageous

• Fluency in English, spoken and written
• The right to work in the EU
• The individual must have a level of physical fitness to enable them to carry out regular daily lifting of objects weighing up to 5 kg.
• The position is full time 9 am – 5.30 pm but hours will include some early mornings or evenings on a rotation basis. Note emergency cover for Saturdays + Bank Holidays may be required

• Hybrid working model
• We are flexible with the start date for the right candidates (approx. early March)

To apply Please send your CV to  with a brief description why you are interested in the role.