Operations Support Manager

We're looking for an operations support manager

Type: Permanent, Full Time (part time, x4 a week will be considered)

Accountable to: Operations Manager

Location: Hybrid working arrangement:
Staff are generally expected to attend the central London office at least once a week, though some flexibility is offered based on business needs.

Are you organised, customer-focused, and passionate about delivering excellent service?

At Registry Trust, we maintain accurate and trusted judgment data that underpins responsible lending and informed decision-making across the UK. We’re looking for an Operations Assistant (Customer Service Focus) to join our team and provide high-quality support to users of our services, helping to ensure smooth day-to-day operations. This role is ideal for someone who enjoys interacting with people, values accuracy, and takes pride in providing professional, patient, and empathetic service to a wide range of customers.

As an Operations Assistant, you’ll act as a key point of contact for members of the public, handling enquiries related to judgments and Register processes while ensuring data is processed accurately and on time. You’ll support the smooth operation of Registry Trust’s core services through accurate data processing, effective administration, and high-quality customer support.

• Provide high-quality customer service via phone, email, and written correspondence, responding to sensitive or complex enquiries with professionalism and empathy.
• Process and verify judgment data accurately, ensuring timely updates to credit reference agencies and Registers.
• Review and assess documentary evidence to support amendments or removals of judgments for jurisdictions outside England and Wales.
• Provide high-quality customer service via phone, email, and written correspondence, responding to sensitive or complex enquiries with professionalism and empathy.
• Carry out essential operational and administrative tasks, including managing incoming and outgoing post, DX mail, and supporting colleagues when working in the office.
• Work collaboratively with team members to meet service standards and adapt to changing operational priorities.

• Proven customer service experience, particularly in handling sensitive or challenging interactions calmly and constructively.
• Strong IT skills, particularly in Microsoft Word and Excel; experience with bespoke database systems is an advantage.
• A strong attention to detail and commitment to accuracy and quality.
• Excellent organisational skills and the ability to manage workloads independently and effectively.
• Clear, inclusive communication skills, both written and verbal.
• A proactive, adaptable mindset and a collaborative approach to teamwork.

At Registry Trust, our people come first. We’re proud to have been recognised as the Best Non‑Profit Organisation to Work For by Best Companies, reflecting our commitment to a thriving workplace where individuality, perspectives, and collaboration are valued.

• Flexible hybrid working and strong work/life balance
• Competitive pension, private medical insurance, and discretionary bonus
• Professional development and continuous learning opportunities
• Collaborative, inclusive team driving high‑impact programmes
• 25 days annual leave in addition to bank holidays and 1 day volunteering day
• Access to a comprehensive benefits platform
• Support for financial and physical wellbeing
• Regular social events to connect with colleagues

We believe everyone should contribute, develop, and succeed while bringing their individual strengths to work. We welcome applicants from all backgrounds and are committed to an inclusive environment. Registry Trust is a proud Disability Confident Employer, and we will provide support for any specific access requirements during the recruitment process.

If you’re an organised and customer‑focused operations professional looking for a role with purpose, we’d love to hear from you. Please apply with your CV.