Receptionist​/Administrator

Receptionist / Administrator

The closing date is 12 March 2026

We are currently looking for a Receptionist/Administrator to join our front of house admin team based at The Pier Road Project, Community Drug & Alcohol Service for adults in Bexley.

The primary responsibility of the role is to manage reception duties in a busy service and ensure there is a welcoming environment for service users and visitors. This includes greeting service users and others, answering the telephone and dealing with referrals and enquiries.

Be part of an administrative team responsible for providing comprehensive administrative support to the multi-professional team.

To undertake data inputting and collecting data for the service.

Support the service in meeting compliance within work areas in relation to Health, Safety and Security monitoring.

The Pier Road Project is an integrated service for adults living in the London Borough of Bexley who are experiencing substance misuse problems. We also support families and friends of those affected.

As a service we pride ourselves on being friendly and supportive. Staff are actively encouraged to access training and further their professional development. This is supported by an experienced, skilled, and highly knowledgeable multidisciplinary team.

South London & Maudsley NHS Foundation Trust Addictions Clinical Academic Group, specialist and community substance misuse services across a number of London Boroughs including Bexley, Lambeth, Richmond and Wandsworth.

• Look after the reception of a busy service; receiving service users, and others and answering the telephone
• Provide comprehensive administrative support to the multi‑professional team, managing queries and data entry
• Deliver a high standard of customer care
• Support the collection and updating of specific service‑related information and activity
• Assist with non‑clinical processes
• Support maintenance of the service environment, report and raise building maintenance, repair and cleaning issues
• Support the team with regard to service wide roles including Rapid Response, Fire Warden duties, Health and Safety duties
• Assist with the induction of all staff and day‑to‑day supervision of junior/temporary/volunteer administrative staff
• Take minutes of meetings
• Support of the service wide cover arrangements in conjunction with other members of the administration team
• Work in a flexible and open manner in line with the needs of the service
• Participate in any training and developmental needs as required by the Business Support/Officer Manager, Service Borough Lead and Team Leaders
• Undertake any other duties considered relevant by the service, appropriate to the banding of this post, as negotiated with the Business Support/Officer Manager and Service Borough Lead

South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre.

There are very few organisations in the world that have such wide‑ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.

SLaM employ around 5,000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, we provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Lambeth, Richmond and Wandsworth.

At SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.