Operations Coordinator | Notting Hill

Location: Greater London

** Who are we
** Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN
with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments
*** in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
*** At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve.

Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are  2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars:
People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart .
** About

The Role
** We are seeking an Operations Coordinator to join our Residential Lettings Team in Notting Hill.
** What the role will entail-**### The Operations Coordinator will be accountable for ensuring the team operations are working an efficient. This role requires someone who can work independently while also collaborating effectively with the team to ensure client satisfaction and retention.### What you will be responsible for:
** Customer Experience
*** Provide an exceptional internal and external customer experience in every interaction
* Assist in answering incoming and outbound calls and welcoming clients, taking accurate information
* Maintain a tidy office and reception area
* Assist Department Head with implementation of Customer Experience initiatives
* Help drive net promotor scores through customer journey improvement initiatives
* Refer clients to a wide range of KF services including Commercial and the Global network
** Lettings Administration
*** Work with Operations teams to help provide a level of support within agreed time frames to Department Head, office team and other departments
* Create and manage new property records and instructions on our inhouse system
* Ensure HUB records are accurate and maintained
* Order land registry title checks and confirm correct ownership
* Create template letters and forms (Inc. marketing recommendation reports, terms and conditions etc.)
* Liaise with clients to obtain necessary documents
* Organise and upload EPCs, photos and floor plans (with external suppliers)
* Distribute portal enquiries and assist with relocation corporate searches if required
* Assist with preparing reports for weekly, monthly and ad hoc meetings
* Terminate tenancies when instructed
** Best Practice
*** Assisting with KYC/CDD process for clients and counter parties
* Display knowledge and ensure compliance of best practice
* Ensure correct naming conventions and accurate notes are used on all property files
* Completing monthly reporting (EPC, R2R reports)
* Ensure the correct procedure is followed when handling keys
** Finance
* ** Coding of contractor invoices in Working Life
* Process Joint Agency invoices with accounts
* Display an understanding of accounts systems and processes…