Investigation and Information Assistant

Investigation and Information Assistant

Hammersmith and Fulham

£19.12ph

Accountabilities:

Respond to enquiries from elected members in a clear, concise, and professional manner.
Gather information from relevant departments and internal systems to provide accurate responses.
Draft written communications that are well-structured, easy to understand, and tailored to the audience.
Maintain records of enquiries and ensure compliance with council policies and procedures.
Leave clear and concise notes on internal systems
Build positive working relationships with members, officers, and stakeholders.
Contribute to continuous improvement of the enquiries process.
Report on number of closed enquiries each week by department
To support our complaints teams to ensure early resolution of residents’ complaints and Housing Ombudsman enquiries.
To support our closed stage 2 monitoring team and Manager with day-to-day needs of the business area.
To assist the Head of service and 2 other managers within the when required.
Knowledge &

Skills:

Experience of working with residents’ to resolve complaints or disputes with their landlord.

Experience of dealing with a diverse community client base
Ability to organise own workload successfully using time management skills.
Ability to manage, organise and co-ordinate a large caseload, and manage conflicting priorities.
Experience in setting up and maintaining accurate records, including database/spreadsheet management.
Excellent verbal and written communication skills.
Able to present information clearly, systematically and accurately.
Ability to persuade and negotiate with all stakeholders to achieve desired outcomes.
Commitment to continuing personal development.
To find out more information please contact (url removed)
Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency