Administrator CALM Service

Overview

Applications are invited for an Administrator to join the Centre for Active Lifestyle (CALM) service at University Hospital Lewisham. The post is a part‑time role (0.4 wte) based on Mondays and Tuesdays. Candidates must have experience working with NHS health care systems.

• Provide comprehensive administrative and secretarial support to the CALM team.
• Book patient appointments on iCare and enter appointment data on the hospital appointment system.
• Maintain the CALM diary, Excel database and ensure high data accuracy.
• Prepare and collate data for standard reports, minutes of meetings and other team documentation.
• Manage patient files, mail and stationery stock control in line with GDPR and Trust policies.
• Deal with telephone, face‑to‑face and email enquiries, including booking interpreters and transport where appropriate.
• Assist in training new staff and updating knowledge of the hospital computer system.

• Deliver a high quality secretarial and administrative service ensuring patient care efficiency.
• Act as the first point of contact for patients and other staff, ensuring timely communication.
• Maintain patient confidentiality and data protection at all times.
• Prepare accurate diary management and data entry for the CALM database.

• NVQ Level II in Business Administration or equivalent.
• GCSE English Language or equivalent.
• Certificate in Office (or equivalent) and ICare training.
• Good computer literacy – Word, Excel, PowerPoint.

• Minimum 2 years as a Medical Secretary or senior Personal Assistant.
• Experience working with the hospital computer system and data entry.
• Previous experience in a multi‑professional healthcare setting and, where possible, a mental health setting.

• Excellent organisational and administration skills.
• Effective communication and customer care skills.
• Ability to prioritise a busy workload.

• Basic understanding of data protection issues.
• Knowledge of child and adult protection issues.

• Team player with good customer care skills.
• Able to work to tight deadlines and within available resources.
• Willing to work outside normal hours on occasion if necessary.

For more information, please call the CALM team on .