Patient Services Officer

Receive, assist, and direct patients to the appropriate service or healthcare professional in a courteous, efficient, and effective manner.

Provide general support to the practice team and maintain a positive, friendly image when interacting with patients and visitors, both in person and over the telephone.

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Handle all general enquiries, explain practice procedures, and schedule new and follow up appointments.

Use judgement and strong communication skills to ensure that patients without an appointment but requiring urgent care are seen promptly, logically, and without disrupting workflow.

Explain practice arrangements and formal requirements to new patients and those seeking temporary registration, ensuring all necessary procedures are completed accurately.

Receive and make telephone calls as required, redirecting calls and taking accurate messages for timely delivery.

Ensure all Home Visit requests are communicated promptly to the on call GP.

Process repeat prescription requests digitally or manually ensuring they are ready for patient collection within 48 hours.

Inform patients of relevant charges for private (non GMS) services, accept payments, and issue receipts.

Enter patient information into the clinical system accurately and promptly.

When first to arrive, open the premises, deactivate alarms, and prepare the practice for opening.

When last to leave, ensure the building is secure, lights are off, and alarms are activated.

Carry out any additional tasks appropriate to the role as requested by the Partners or Practice Manager.

Vassall Medical Centre is a practice that offers a high quality of primary care services for a diverse population, with focus on inclusion and equality.

Our size list is around 7800 patients and our clinical team consists of 1 GP Partners, 3 Salaried GPs, 1 practice nurse, 1 HCA, 2 pharmacists. Our supportive admin team includes an IT manager, 1 practice manager, 1 Managing Partner and a great team of administration / reception staff.

Hours of work will be between 7 am- 6:30 pm, excludes weekends

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and projecta positive and friendly image to patients and other visitors, either in personor via the telephone

Job Responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries, explain procedures and makenew and follow-up appointments.

Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen ina logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Ensure all Home Visit requests are relayed to the on call

GP.

Action repeat prescription requests and ensure that they areready for collection by the patient within 48 hours, either on the computer or manually.

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Patient notes and correspondence:

Retrieve and re-file records as required, ensuring strict alphabetical order is adheredto

Ensure correspondence, reports, results etc are filed promptly and in the correct records where necessary, ensuring that all recent correspondence is available when patients are seen.

Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

Ensure the kitchen is kept clean and tidy along with other staff members and air and tidy the waiting room in turn with other reception staff.

Open up premises at the start of the day when first to arrive, de-activate alarm andmake all necessary preparations to receive patients.

Whenlast to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

Ensure that all new patients are registered onto the computer system promptly and accurately

Undertake any other additional duties appropriate to thepost as requested by the Partners or the Practice Manager.

Confidentiality:

In the course of seeking treatment, patients entrust uswith, or allow us to gather, sensitive information in relation to their healthand other matters.

They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this

Job Description , the post-holder may have access to confidential…