Receptionist, Administrative​/Clerical

Overview

Job Description - Receptionist:
London Physiotherapy & Wellness

We're looking for a friendly and organised Receptionist to join our busy East London physiotherapy clinic. You'll be the first point of contact for our patients, ensuring a smooth and welcoming experience from the moment they arrive. This role is perfect for someone who is tech-savvy, proactive, has excellent communication skills, and is confident with building rapport.

• Patient Management
  • Greeting all patients with a warm and professional demeanor.
  • Checking patients in upon arrival, paying special attention to new patients and ensuring they have completed their intake forms.
  • Managing the patient flow in the waiting area, handling multiple arrivals efficiently and professionally.
  • Assisting with patient forms and answering general inquiries.
• Scheduling and Bookings
  • Answering the phone with a professional and helpful attitude, and being able to explain our services and booking process.
  • Scheduling patient appointments, both in person, over the phone, and email.
  • Proactively asking patients if they'd like to book their next appointment at the end of their session.
  • Managing bookings for various appointment types including self-pay and insurance.
• Billing and Payments
  • Processing patient payments for self-pay, insurance, and medico-legal cases.
  • Taking payments and insurance details over the phone.
  • Learning to identify and differentiate between various billing types.
• Clinic Operations
  • Opening and closing the clinic, ensuring it's ready for the day and secure at the end of the day.
  • Handling all administrative tasks, including logging into the clinic's PC and our practice management software, Cliniko.
  • Pool maintenance.
  • Towel laundry.
  • Taking inventory.

• You're a friendly, professional, and reliable individual.
• You have strong organisational skills and an exceptional eye for detail.
• You're tech-savvy and comfortable learning new software.
• You can manage multiple tasks at once and stay calm under pressure.
• You have excellent verbal and written communication skills.
• Prior experience in a healthcare or customer-facing role is a plus, but not essential.

If you're interested in this role and believe you'd be a good fit for our team, please use this link:

Full-time

• 50% family friends discount
• On-site gym unlimited access
• On-site hydro pool swimspa unlimited access

English (required)

In person