Helpdesk Coordinator; Events VA

At Anabas
, our vision is simple: to provide forward-thinking Facilities Management solutions with passion, delivering a world-class service tailored to the unique needs of our diverse client base.

We are seeking a full-time Helpdesk Coordinator to join our fast-paced team at one of our flagship client sites in prime London location.

As a Helpdesk Coordinator, you will be the first point of contact for incoming requests via various communication platforms, ensuring a professional and timely response. You’ll manage the scheduling of engineers and sub-contractors, maintain accurate records on our CAFM system (QFM), support with event booking requests and coordination and provide essential administrative support to keep operations running smoothly.

£28,000

Permanent, Monday to Friday, 7am – 7pm (Shift rotation)

• Monitor and manage the helpdesk and client inboxes
• Answer incoming calls in a friendly, professional manner
• Log, update, and close jobs on QFM
• Keep clients and colleagues informed on ongoing issues
• Schedule and coordinate logistical requirements for meetings & events
• Order materials and goods online
• Liaise with engineers, subcontractors, and site-based teams
• Schedule callouts and planned preventative maintenance (PPM) works

We’re looking for someone who is proactive, professional, and highly organised. You’ll thrive in a busy environment, balancing priorities while keeping customer service at the heart of everything you do.

• Previous office experience in a similar role
• Strong communication skills, able to manage customer expectations
• Excellent organisational skills with the ability to prioritise effectively
• Confident IT user (Microsoft Office, email, CAFM systems, or similar)
• A positive team player with a flexible, can-do approach
• Reliable, self-motivated, and committed to delivering work to a high standard
• Able to multitask, working effectively and efficiently in high pressurised environment

• 33 days annual leave (including Bank Holidays)
• Employee Assistance Programme
• Recognition and Reward scheme
• Cycle to Work scheme
• “Recommend a Friend” scheme
• Company events
• Aviva Digital GP service
• Training and development opportunities
• Subsidised gym membership
• Access to healthy snacks and drinks

If you’re passionate about supporting people, solving problems, and working as part of a collaborative team,’d love to hear from you.