Roster Clerk - Trains - Operational Resourcing

Overview

The Roster Clerk works at the heart of our Resourcing Team, responsible for assisting the roster team in the preparation and updating of the rosters. The role focuses on supporting the entire stations resourcing team in all aspects of their day-to-day operation. Although you won’t be customer facing, your customer service skills will be vital for communications with internal and external stakeholders.

• Assist the roster team in preparing and updating rosters.
• Support the stations resourcing team in day-to-day operations.
• Communicate with internal and external stakeholders in a professional manner.
• Input data quickly and accurately with excellent PC literacy and admin skills.
• Contribute as an integral part of the unit behind running trains which keep passengers moving across the network.
• Work hours are Monday to Friday office hours (trains run at all hours, day and night).
• Demonstrate excellent verbal and written communication, strong error checking, and ability to work to tight deadlines.
• Display customer service excellence in your approach to work.
• Knowledge or experience of the UK passenger rail industry is beneficial but not essential.

• Final salary pension
• Free travel on GTR and sister groups for you and your family
• 75% off travel on other train operating companies for you, and leisure for your family
• 25 days annual leave
• Discounted Oyster Card
• GTR offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave - all part of our commitment to family friendly policies
• Star Hub – discounts with many retailers

Please refer to our Job Profile for a full job description of what is required prior to applying.