Baggage Claims & Administration Officer

Position: Baggage Claims & Administration Officer
Location: Greater London

Job Title:

Baggage Claims & Administration Officer

Location:

London

Employment Type:

Permanent
Salary/Rate:
Annual Salary

Role Conditions

* Working Monday to Thursday, 09:00 to 17:30 and Friday, 09:00 to 16:30 (1 hour lunch break)

* Annual leave entitlement + bank holidays

* 20 paid sick days

* 8% employer/4% employee pension contributions

* Flights tickets after probation and discounted tickets on affiliated airlines

About the Role

On behalf of our client, a leading organisation in the aviation industry, we are currently recruiting for a Baggage Claims & Administration Officer to support their operational and administrative activities. This is a fantastic opportunity to join a dynamic environment with a strong focus on safety, compliance and technical excellence.

Key Responsibilities

* Managing all baggage claims, ensuring prompt handling, investigation and resolution

* Preparing and submitting LERAP (Local Emergency Response Action Plan) documentation

* Coordinating CAA Summer, Winter and Ad-Hoc permit applications

* Handling general office and administrative duties as required

* Managing leasing processes and administration for company vehicles

* Entering timesheet information into the TMS system and preparing spreadsheets for payroll processing

* Responding to all timesheet-related queries

* Maintaining Leave/Sick/Lieu/MRP records up to date

* Coordinating hotel bookings for Head Office visits in London, Amsterdam and Greece

* Managing taxi bookings for employees on duty

* Arranging travel orders, tickets and hotel accommodation for the Managing Director and coordinating with global colleagues to ensure plans are well organised

* Managing office supply orders, including stationery, water, kitchen and cleaning materials

Candidate Requirements

* Experience working in an administrative, operations or travel-related environment

* Experience handling baggage claims, including managing challenging cases while maintaining a high standard of service

* Knowledge of CAA processes and permit applications

* Proficiency in MS Office applications

* Right to work in the UK

Why Work with JMC Aviation?

At JMC Aviation, we specialise in aviation recruitment across engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations. With deep industry knowledge and a global network, we match the right talent to the right roles — contract or permanent.

* Industry-leading compliance support

* Fast onboarding and documentation assistance

* Dedicated recruitment consultant

* Placements across the globe

* Extensive experience and knowledge of the aviation sector

Compliance & Equal Opportunities

JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.

GDPR

In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website)