Outpatients Administrator

Job Summary

PLEASE NOTE:

We are unable to offer sponsorship for this post. We are seeking highly motivated individuals to join our friendly Outpatient administration team to deliver first-class customer service to patients and provide a comprehensive administrative service working flexibly on rotation incorporating the Outpatients Booking Office, Call Centre and Reception areas forming a solid foundation to support the Outpatients departments, across Lewisham Hospital, Queen Elizabeth Hospital and Bexleyheath and Greenwich Community sites.

The post holder will be one of a team providing an excellent customer and administration service, delivering smooth, safe and high quality care to enable the trust to achieve key targets.

To be successful in the role you will need the following attributes and experience:

• You must be customer focussed, with excellent customer service skills
• You must have a positive attitude and work well within a team
• You must be reliable and have excellent time keeping
• You must enjoy speaking to people on the telephone and face to face
• You must be able to demonstrate efficient organisational skills
• You must be IT literate
• You must be energetic and hard working and flexible to support the team and the services

Working hours will be on a rota basis 0800 - 1800 Monday to Friday.

PREVIOUS APPLICANTS NEED NOT APPLY

To provide a comprehensive administrative service working flexibly on rotation incorporating the Outpatients Booking Office, Call Centre and Reception areas forming a solid foundation to support the Outpatients departments, across Lewisham Hospital, Queen Elizabeth Hospital and Bexleyheath and Greenwich Community sites. The post holder will be one of a team providing an excellent customer and administration service, delivering smooth, safe and high quality care to enable the trust to achieve key targets.

The post holder is expected to establish and maintain positive interpersonal relationships with other staff members in line with our Trust values, characterised by respect, compassion, inclusion and open, honest communication.

About Us

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement.

Details

• Date posted: 22 January 2026
• Pay scheme:
  Agenda for change
• Band:
  Band 3
• Salary: £24,937 to £26,598 a year per annum plus HCAS (pro rata if part-time)
• Contract:
  
  Fixed term
• Duration: 9 months
• Working pattern:
  Full-time
• Reference number: 197-AO7672A

Job locations

Queen Elizabeth Hospital, Lewisham Hospital and Community Stadium Road, London SE18 4QH

• To assist in any administrational duties required to ensure a full outpatient service is provided in the Outpatient reception, Outpatient Call centre and the Booking Teams.
• To be flexible to a wide range of duties and appropriate tasks on rotation as designated by the Outpatients Supervisor in order to ensure the smooth running of the department, including covering for colleagues in times of sickness/absence and high workloads.
• Greet patients and visitors in a pleasant and professional manner, providing a courteous reception service.
• Excellent communication skills and ability to deal with queries from patients, relatives and carers. Proactively deal with potential situations of conflict, to diffuse and prevent patient complaints. Regularly deal with patients face to face or via telephone or email who may be emotional or challenging.
• Liaison with staff within and outside of the department, GP surgeries and other healthcare professionals on matters relating to patient referrals/queries.
• Answer all telephone calls promptly in line with the Outpatient Call centre KPIs, speaking to patients and callers with respect and courtesy.
• Participate in call reviews and call monitoring to achieve department KPIs.
• Monitor and action all incoming emails to generic outpatient team inboxes. Ensure all patient demographics are captured…