Insurance Administrator - Commercial Insurance Broker

Job Title Insurance Administrator – Commercial Insurance Broker Location Dartford Office Overview We are looking for a highly organised and detail-oriented Insurance Administrator to support our clients commercial broking team. The role will provide administrative and technical support across a portfolio of clients operating within Waste Management, Haulage, Logistics, Transport, Fleet & Motor sectors. This position is ideal for someone with experience in insurance administration or a strong administrative background who is looking to build or develop a career within commercial insurance.

Key Responsibilities Policy Administration & Support Provide day-to-day administrative support to Account Executives and Account Handlers Process new business, renewals, mid-term adjustments, and cancellations Prepare and issue insurance documentation including policies, schedules, certificates, and endorsements Accurately input and maintain client and policy data on internal systems Client & Insurer Liaison Act as a point of contact for routine client queries via phone and email Liaise with insurers and underwriters to obtain documentation, confirmations, and policy information Support the broking team with renewal preparation and insurer submissions Compliance & Record Keeping Ensure all documentation is produced and issued in line with FCA regulations and internal procedures Maintain accurate and up-to-date client files, records, and correspondence Support audit, compliance, and quality control requirements Systems & Administration Use insurance systems to manage policy records (experience with Acturis is beneficial but not a prerequisite) Assist with diary management, renewal chasing, and workflow prioritisation Produce reports and management information as required Skills & Experience Required Previous experience in an insurance administration or commercial insurance environment (desirable) Exposure to commercial motor, fleet, or transport-related risks would be advantageous Strong administrative and organisational skills with high attention to detail Confident written and verbal communication skills Ability to manage multiple tasks and work to deadlines in a fast-paced environment Proficient in Microsoft Office (Word, Excel, Outlook)