Ward Clerk- Ward

Job Summary

This is a Secondment post until 2nd January 2027

The Ward Administrator provides essential administrative and reception support to ensure the smooth day-to-day running of the ward. As the first point of contact for patients, families, and visitors, the post holder delivers a professional, compassionate service while maintaining confidentiality at all times.

• Act as the first point of contact for patients, relatives, and visitors, providing a professional and compassionate reception service.
• Register, admit, and discharge patients on Cerner and EPRS with a high level of accuracy.
• Handle telephone and written enquiries, passing messages to staff promptly and maintaining confidentiality.
• Book follow-up appointments and arrange patient transport in line with Trust policy.
• Support daily ward operations including photocopying, scanning, filing, updating noticeboards, and managing incoming/outgoing post.
• Order and receive ward stock and equipment, ensuring correct documentation and secure storage.
• Track medical records on iCare and ensure patient notes are complete and up to date.
• Maintain the reception area, update the ward whiteboard, and assist with printing wristbands and uploading FFT responses.
• Liaise with multidisciplinary teams including medical staff, nursing staff, medical secretaries, pharmacy, transport, and external services.
• Provide cover for colleagues during leave, sickness, or busy periods, which may involve working across Trust sites.
• Assist with complaints processes when required, including locating notes and preparing documents.
• Attend mandatory training, complete required system training, and support new staff with onboarding.
• Manage challenging or distressed visitors appropriately and escalate concerns following Trust procedure.

• Raise/cancel orders via telephone to Huntleigh for mattresses, cushions, and hi/low beds.
• Report faulty equipment and ensure decontamination documentation is in place.
• Complete the capacity documents daily.

Essential

• Good standard of general education (GCSE or equivalent in Maths and English)
• NVQ 3 or equivalent experience and knowledge

Desirable

• Administrative/Secretarial qualifications, e.g. RSA II / RSA III, Certificate in Office Practice

• Knowledge/experience of office procedures and systems.
• Good knowledge and experience of IT systems including Word, Excel, databases and ability to produce high quality documentation.
• Experience on the iCare System and Electronic Discharge Summaries System

• Basic understanding of practical Data Protection issues
• Good interpersonal, influencing and negotiating skills
• Ability to work effectively alone and as part of a team

• Present a professional image at all times
• Ability to work in a stressful/busy environment

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer
:
Lewisham and Greenwich NHS Trust

Address
:
Queen Elizabeth Hospital, Woolwich, London, SE18 4QH

Employer's website
: https://