Facilities and Admin Assistant VA

At Anabas, we’re a dynamic National Facilities Management company dedicated to delivering outstanding workplace experiences for corporate office occupiers. We pride ourselves on creating welcoming, safe, and seamless environments for both staff and visitors, with service excellence at the heart of everything we do.

We’re currently seeking an experienced and enthusiastic Facilities and Admin Assistant to join our growing team. This is a highly client-focused, operationally hands-on role where you’ll play a key part in creating a first-class workplace experience. You’ll act as a visible point of contact for our client’s teams, taking ownership of floor operations and ensuring service delivery meets and exceeds expectations.

Ensuring that services comprising cleaning, reception, switchboard, catering, and floor captain support, as well as adhoc tasks to support our client in an evolving milieu are delivered in a timely manner to the standards as agreed within the SLA.

Working within a strong team who take a hands-on approach, this can include assisting in all areas of the operation as necessary and involves physical as well as desk based tasks.

• Provide a full range of administrative support to the account manager utilising both Microsoft, in-house, and other systems to a high degree of accuracy.
• Maintain paper and computerised records accurately.
• Ensure all problems or queries are dealt with in a timely manner.
• Take an active part in health and safety management from a practical, training, and administrative perspective.
• Work alongside the Account Manager to deliver reporting to the client.
• Take accountability for quality of work and tasks within own remit.
• Deputise for Account Manager in their absence including supervision of other staff on site.
• Work collaboratively with colleagues to find solutions and improvements across all aspects of the contract.
• Follow all company and client reporting processes.
• Pro-actively participate in training related to the role.
• Undertake room set ups, moves and changes duties and adhoc duties in conjunction with colleagues.
• Carry out physical audits as instructed.
• Ad hoc cover across all business areas if needed on site.
• Administer security systems in line with client requirements.
• Carry out any duties as assigned that fall within the soft services remit.

• Salary of £37,000 per annum
• 33 days holiday per year which includes bank holidays
• Employee Assistance Programme for wellbeing support
• Recognition and reward scheme
• Cycle to Work scheme
• Life Insurance (1 x annual salary)
• Recommend a friend scheme
• Regular company events
• Training and development opportunities to support your career growth

If you’re passionate about providing excellent service and want to be part of a supportive, professional team, we’d love to hear from you.

Apply today and take the next step in your facilities management career with Anabas.

Experience of service delivery, Facilities experience highly desirable