Office Administrator

Overview

We are looking for a forward-thinking, approachable individual to join our friendly office team. The ideal candidate will provide daily support to ensure the branch remains compliant and that all queries are handled appropriately and in a timely manner, thereby preserving relationships with clients, staff and other healthcare professionals we work alongside.

• Answering and making calls, handling client and staff enquiries and escalating to the correct manager when needed.
• Managing emails and basic office administration, including scanning and updating records.
• Using Microsoft 365 and our care planning/rostering systems daily.
• Supporting day to day branch compliance, including document checks and file maintenance.
• Supporting visit monitoring and raising any missed or late calls to management.
• Liaising with external professionals and services when required.
• Supporting new starter clear-to-work meetings (issuing phones, uniform/PPE, and collecting any outstanding documents).
• Assisting with recruitment and onboarding, including coordinating interviews, completing compliance file checks and audits, and supporting the end to end onboarding process.

• You must have the right to work in the UK.
• This role is subject to DBS check.
• Previous office administration experience is preferred.
• Confident using Microsoft 365 (Outlook, Word and Excel) and able to learn new systems quickly.
• Strong communication skills and able to handle a high volume of calls in a polite and professional manner.
• Organised, accurate and able to work under pressure in a fast-paced environment.
• Proactive, uses initiative and works well as part of a team.

• Salary £24,000 - £25,000
• Ongoing support and Professional Development
• 20 Days Holiday plus Bank Holidays
• Opportunity to work in an expanding, leading home care provider