Baggage Claims And Admin Officer; Airline

Do you have an airline customer service/customer relations background? If you do then we would love to hear from you! This role will support a wide range of operational and administrative activities, with a core focus on baggage claim management, travel coordination and day-to-day office administration for our UK and European operations.

The ideal candidate is detail-oriented, a clear communicator, and comfortable managing multiple tasks in a fast-moving environment. In this role, you will support our operational teams and work closely with colleagues globally in areas such as:

• Managing all baggage claims, ensuring prompt handling, investigation and resolution
• Preparing and submitting LERAP (Local Emergency Response Action Plan) documentation
• Coordinating CAA Summer, Winter and Ad-Hoc permit applications
• Handling general office and administrative duties as required
• Managing leasing processes and administration for company vehicles
• Entering timesheet information into the TMS system and preparing spreadsheets for payroll processing
• Responding to all timesheet-related queries
• Maintaining Leave/Sick/Lieu/MRP records up to date
• Coordinating hotel bookings for Head Office visits in London, Amsterdam and Greece
• Managing taxi bookings for employees on duty
• Arranging travel orders, tickets and hotel accommodation for the Managing Director, and coordinating with global colleagues to ensure plans are well organised
• Managing office supply orders, including stationery, water, kitchen and cleaning materials

• Experience working in an administrative, operations or travel-related environment
• Experience handling baggage claims, including managing challenging cases while maintaining a high standard of service
• Knowledge of CAA processes and permit applications
• Strong organisational skills with the ability to manage competing priorities
• Confident communicator with strong written and verbal skills
• Proficiency in MS Office applications
• Ability to work effectively under pressure and meet tight deadlines
• A proactive, detail-oriented approach and a commitment to excellent service

A competitive salary of £30-35k depending on experience, plus fantastic company benefits await the successful applicant.
Please note this is an office-based position.

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Michael Ruggiero. I can be contacted on  or micha

Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us!