Operations Co-ordinator

Job Summary

The Operations Co-ordinator plays a key role in the delivery of exhibitions and events, providing a high standard of customer service to exhibitors and supporting the coordination of projects from planning through to live delivery. The role is heavily administrative and detail-focused, with responsibility for managing exhibitor communication, processing and coordinating orders, supporting internal teams, and assisting with onsite delivery. The Operations Co-ordinator is a central point of contact for exhibitors and works closely with Customer Experience, Project Management, Operations, Artwork and suppliers to ensure events are delivered accurately, on time and to specification.

• Act as a primary point of contact for exhibitors, delivering a consistently high standard of customer service by email and phone
• Manage shared exhibitor inboxes, ensuring enquiries and orders are logged, actioned and followed up within agreed timescales
• Support the full exhibitor journey, from initial contact through to event delivery
• Take, process and manage exhibitor orders accurately, ensuring correct information, pricing and deadlines
• Identify and progress upselling opportunities in line with exhibitor needs and agreed guidelines
• Attend exhibitor calls and webinars to support communication, order capture and follow-up
• Set up, maintain and monitor exhibitor portals, ensuring all information is accurate and up to date
• Collate exhibitor orders for graphics, furniture, electrics, carpet and other services

• Support the creation of graphic briefs and liaise with the Artwork team to manage submissions and deadlines
• Track artwork and information from exhibitors, following up where content is missing or late
• Create, update and issue job packs with clear, accurate and complete information
• Raise purchase orders in line with internal processes and approval requirements
• Support project reconciliation by ensuring orders, costs and documentation are accurately recorded

• Assist with floor plan coordination and updates, working closely with Operations and Project teams
• Liaise with suppliers to support timely delivery of services and materials
• Support show build preparation to ensure exhibitors receive what they have ordered, on time and to specification
• Attend events onsite across the UK to support exhibitor delivery, issue resolution and live operations
• Work collaboratively with internal teams to ensure information is shared clearly and consistently

• Maintain accurate records and documentation across internal systems and portals
• Manage multiple tasks and competing deadlines in a fast-paced environment
• Follow company processes, quality standards and health and safety requirements
• Proactively identify issues, errors or risks and elevate where appropriate
• Support continuous improvement in ways of working and customer service delivery

• Confident and professional communicator, comfortable speaking with customers and clients
• Strong administrative skills with a high level of attention to detail
• Ability to organise workload effectively and meet deadlines
• Good IT skills, including email, spreadsheets and document management systems
• Willingness to travel and work onsite at events across the UK

• Experience in customer service, events, exhibitions, operations or project coordination
• Experience processing customer orders and working with suppliers
• Commercial awareness, including identifying opportunities to upsell services

• Customer-focused with a strong service mindset
• Organised, methodical and reliable
• Calm and practical under pressure
• Proactive and adaptable
• Collaborative and team-oriented

• Exhibitor satisfaction based on feedback relating to service, communication and support
• Response times to exhibitor enquiries within agreed service levels
• Accuracy of exhibitor orders processed, with minimal errors or rework
• Value and volume of additional services upsold in line with agreed targets