Workplace Experience Coordinator

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in London.

Job Summary:

Workplace Experience Co-ordinator provides overall facilities & reception support to all services and provisions in their location. Responsible for the Service delivery of full FM services, Quality Management System and Health & Safety as instructed by the International Director.

Establish effective lines of communication with the Client, customers & key stakeholders across the location, ensuring service standards exceed expectations. Develop Client relationship to grow the business across the region where opportunities arise, and co-ordinate regular reviews between customers and CBRE to enhance the client relationship.

The role requires a team player that will fully integrate with the rest of the regional and global account team and actively contribute to the account deliverables and KPIs.

Support the management & performance of FM delivery through effective self-delivery and the efficient management of supply-chain partners for outsourced services. Attend and input to the wider regional team via regular team meetings & other associated forums.

Align & commit your support to contribute to the wider CBRE to ensure full compliance with Company goals & objectives.

Be commercially responsible for the performance of the location within region. Support the development of annual budgets and proactively manage performance against budget. Implement supply chain governance to support & improve service delivery with the support of the senior FM.

The Workplace Experience Coordinator will actively support the Assistant Facilities Manager in supporting the development & improvement on service efficiencies, space management and other initiatives.

Key Responsibilities

Contract/Vendor Management

Be responsible for monitoring & management to all hard and soft service lines and ensue all services provided are resourced and maintained to a high standard, perform to the agreed service level, meet the Client's needs and operate within the CBRE Quality Health & Safety system. Carry out spot checks, audits and planned inspections of services undertaken by Vendors to ensure they meet the applicable standards.

Primary focus on delivery of all FM Operations SLA's in accordance with KPI & Output measurements

Co-ordinate with FM Operations and Client Service teams to deliver service level agreements

Conduct Vendor review meetings on a regular / scheduled basis and keep records of these meetings.

Monitor and report on vendor activities, achievements and work order closure rates as part of the routine site reporting process

Management & completion of CAFM tasks both reactive & preventative.

Support & manage the completion of site contract review reports to present to Operations lead.

Financial Control / Administration

Contribute towards & support the development of OPEX budgets for the specific locations.

Systems include IFM Hub & JDE

Contribute towards & support the accrual process on a monthly basis.

Creation & Submission of all PO's for services on location.

Working through the financial portal to Raise Purchase Orders & Invoices Approvals for goods or services as required, in compliance of business controls system

Front of House / Reception

Working based at reception always maintain a professional polite and considerate manner

Greet internal and external clients, acknowledging them promptly.

Welcome and escort guests to meeting rooms

Offer refreshments in the lobby area if guests are waiting here and ensure you keep them updated on their host's arrival

Assist with separate registration desks for functions as required

Maintain the necessary awareness of building facilities to advise and direct guests appropriately

Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner

Responsible for the image and visual standards of the site/s taking ownership of any issues or concerns

Take ownership and understand customer requirements and be able to demonstrate the ability…