Deputy Office Manager

Job overview

We are offering a fantastic opportunity for a dynamic and motivated Deputy Office Manager to join our dedicated Genetics team in Synnovis Analytics, which is responsible for the provision of Pathology testing services to Synnovis’ patients and customers.

This position provides an excellent opportunity for someone to step into a deputy management role within Europe’s leading provider of laboratory diagnostic services. Synnovis is a scientific organisation with a clinical purpose and is part of SYNLAB Group. We work in partnership with Guy’s and St. Thomas’ Hospitals, King’s College Hospital, Princess Royal University Hospital and local CCG networks, aiming to set the standard for the future of pathology.

The post holder will support the smooth running of the day-to-day operation of the relevant administrative/specimen reception section based at Guy’s Hospital. Working closely with the Office Manager, Specimen Reception (SR) Managers, relevant operational leads and the clinical team, the Deputy Manager will play a key role in enhancing workflows, staff allocation and service delivery, ensuring a seamless, high‑quality service for patients and stakeholders.

The roles sit within a large, established office team supporting multiple Genetics services and offer exposure to a wide range of operational, quality and leadership activities. The post holder will act as a senior point of contact within their allocated service area, supporting staff, troubleshooting and identifying operational issues and taking initiative within their delegated remit to support service continuity.

The successful candidate will demonstrate strong leadership and organisational skills, excellent communication and ability to work both autonomously and collaboratively. A high level of attention to detail and strong IT skills are essential, enabling the post holder to produce rotas, collect data and contribute to development and monitoring of operational performance metrics including audits, training and performance monitoring activities.

This vacancy is being advertised alongside a second Deputy role within the Genetics Office team. The two posts have the same core duties and responsibilities but differ in job title, contract length and service focus area. Applications are managed through separate job adverts. Candidates must apply for each role they wish to be considered for. Interviews for both roles will take place on the same day.

Please note while some flexibility may be possible, this role requires a predominantly onsite presence.

• Support the management of the Genetics Administration and Specimen Reception service within the allocated service area, ensuring the effective day‑to‑day operation of administrative and specimen reception activities.
• Act as a senior point of contact for the section, supporting staff, troubleshooting operational issues, and escalating concerns appropriately to the Office/SR Managers or relevant operational lead.
• Support staff allocation, duty lead cover and workload prioritisation to ensure service requirements and turnaround times are met.
• Oversee daily administrative and specimen reception workflows, maintaining high standards of data quality, accuracy and compliance with local procedures.
• Contribute to service delivery through participation in audits, quality activities and performance monitoring (e.g. OPMS or equivalent), including the collection and analysis of operational data.
• Support the implementation of service improvement initiatives aimed at improving efficiency, resilience and service performance.
• Work closely with scientific, clinical and administrative colleagues to support smooth end‑to‑end processes from specimen receipt through to result distribution.
• Support staff development through day‑to‑day supervision, guidance and training, and assist with the induction of new staff.
• Deputise for the Office Manager as required to ensure service continuity and operational resilience.
• Deputise for Specimen Reception Managers as required.
• Work flexibly across administrative and specimen reception functions in response to service needs.