Personal Assistant

We’re looking for a proactive, highly organised Personal Assistant to partner with senior leaders and keep a fast paced business area running smoothly. You’ll be the heartbeat of the operation, owning complex diaries, scheduling meetings and travel, streamlining processes, and acting as a trusted first point of contact. If you thrive on juggling priorities, communicating with impact, and getting things done with precision and pace, this role is for you.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

Your key accountabilities will include:

• Partner with Directors/Heads of to provide proactive, high‑calibre support aligned to evolving business priorities.
• Own complex diary & meeting logistics end‑to‑end—ensuring the right facilities, briefings, and materials are in place.
• Manage admin essentials (UK/international travel, POs, expenses) with accuracy, continually simplifying and improving processes.
• Act as first point of contact, triaging issues and handling emails/Teams correspondence on behalf of leaders.
• Drive meeting effectiveness—draft agendas and packs, coordinate pre‑reads, capture actions, and chase through to completion.

Your skills and experience will include:

• Maintains strict confidentiality and consistently role models our values as an M&S brand ambassador.
• Works seamlessly across the PA community, building strong relationships and partnering effectively to deliver results.
• Highly skilled in Microsoft 365 (Word, Excel, PowerPoint, Teams) and HR/finance systems, and is confident adopting new tools such as Copilot and Clarity (expenses).
• Demonstrates exceptional control of email and calendar management, along with strong planning and event‑coordination skills.
• Handles competing priorities and time‑sensitive work with sound judgement, clear communication, high accuracy and strong attention to detail.

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
• Competitive holiday allowance with the option to buy more.
• Discretionary bonus schemes linked to your performance and ours.
• Strong pension and life assurance to help plan for the future.
• Tailored induction and training to support your development from day one.
• Exclusive perks and savings through our M&S Choices portal.
• Market-leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year to support a cause that matters to you.

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.