Hotel Receptionist​/Customer Service Front of House​/Front Desk

Front Desk / Front of House Hotel Receptionist

A dynamic role offering front‑desk support, administrative tasks, and exceptional customer service in a bustling hotel environment. Strong communication, organisation, and multitasking skills are essential.

We have a fantastic opportunity for a full‑time, permanent Front Desk / Front of House Hotel Receptionist. The role is based in Central London (Zone
1) and provides a competitive salary. Working hours are 37.5 hours per week, covering morning and evening shifts, including weekends, with rotating days off.

• Guest Management:
  Maintain confidential guest records and update information in the PMS.
• Guest Registration:
  Greet, register, and process guest check‑ins, ensuring required security information is obtained.
• Room Coordination:
  Manage room changes and communicate special requests to relevant departments.
• Financial Administration:
  Prepare End‑of‑Day reports, banking and credit checks, and notify management of issues.
• Billing Accuracy:
  Ensure guest bills are accurate, posted correctly, and processed efficiently.
• Communication Support:
  Answer internal and external calls, handle enquiries, and manage switchboard cover.
• Correspondence Handling:
  Manage faxes, messages, and guest communications for hotel departments.
• Reservations:
  Take reservations via phone, fax, email or in person, following company sales policies.
• Upselling:
  Promote hotel facilities and stay informed on rate structures and promotions.
• General Knowledge:
  Maintain awareness of facilities, local attractions and transport routes.
• Safety Compliance:
  Follow health, safety and emergency procedures and adjust hours as needed to maintain service.

• Previous experience in a customer‑facing or front‑of‑house role.
• Proven experience delivering excellent customer service.
• Experience with administrative duties and maintaining accurate records.
• Strong communication and multitasking skills.
• Ability to work flexibly across morning and evening shifts.
• Confidence using hotel systems or similar booking / CRM software.
• A professional, friendly and organised approach.

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs that meet this requirement will be submitted to our client for consideration. By submitting your application you give us express consent to submit your details to the client for this purpose.

JOB
-P14230