Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Position: Administrator (Permanent)
Job Title:

Administrator

Location:

Orpington, Kent

Job Purpose
The role is with a growing UK-based business operating within the renewable energy and sustainable technologies sector. The company specialises in delivering modern energy solutions to residential and commercial customers and is known for its customer-focused approach, technical expertise, and commitment to sustainability. The Administrator provides essential administrative and customer support to the wider sales and operations teams. The role focuses on managing enquiries, maintaining accurate records, supporting sales processes, and ensuring a high standard of customer service throughout the customer journey.

Key Responsibilities
Administration & Customer Support

Manage inbound customer enquiries via phone, email, and online channels.
Log, qualify, and allocate enquiries appropriately, booking appointments where required.
Provide basic information on products and services, escalating technical queries when necessary.
Maintain positive relationships with prospective and existing customers through professional communication.
Follow up on enquiries and documentation to support successful outcomes. Sales & Operational Administration

Prepare and issue quotations, proposals, and supporting documentation.
Maintain accurate and up-to-date customer records within internal systems.
Track progress of enquiries and update reports for management review.
Coordinate with internal teams and external partners to support project delivery.
Assist with contract documentation and onboarding processes. Business & Marketing Support

Respond to enquiries generated through marketing channels, including social media.
Collect customer feedback and testimonials where appropriate.
Maintain awareness of relevant industry developments and best practices. Skills & Competencies
Essential

Strong written and verbal communication skills.
High level of organisation and time management.
Confident and professional telephone manner.
Competent with standard office software and internal systems.
Customer-focused approach with strong attention to detail. Desirable

Previous experience in an administrative, sales support, or customer service role.
Experience using CRM or similar database systems.
Ability to understand and communicate technical or service-based information clearly. Personal Attributes

Self-motivated, reliable, and professional.
Willingness to learn and develop product or service knowledge.
Positive attitude with a collaborative, team-focused approach.
Able to manage multiple tasks and priorities effectively. What's Offered

Competitive salary (circa £31,000 per annum).
Full training and ongoing support.

Career development and progression opportunities.
Supportive and collaborative working environment.
Opportunity to contribute to a growing and forward-thinking business