Records Lead

About Our Client

The hiring company is an international law firm with an fabulous reputation.

• Line-manage a team of three setting objectives and conducting regular one-to-ones/performance reviews.
• Direct and oversee external contractors/service providers, ensuring services meet agreed SLAs and are delivered on time.
• Review and improve Records working practices to streamline processes and reduce unnecessary administration.
• Plan and deliver ad hoc Records projects, reporting progress, risks and benefits.
• Barcode and register all incoming archive and deeds items in Elite 3E Records Management System (RMS), including file/box contents where provided on storage forms or schedules.
• Return one copy of the completed registration form/schedule, with storage details added, to the relevant fee-earner's secretary.
• Process retrievals: search Elite 3E RMS, order items via providers' web portals, receipt/sign for deliveries, and check-out/check-in items accurately on return.
• Prepare consignments for collection (e.g., fill storage cages, arrange collections with the storage provider).
• Manage permanent withdrawals and update Elite 3E RMS to reflect final disposition.
• Undertake special Records-related tasks as required.
• Destroy client files in line with firm policy, retention schedules and data-protection requirements (e.g., UK GDPR); obtain and retain certificates of destruction.
• Maintain accurate chain-of-custody records and audit trails for all movements.
• Support Business Continuity and Health & Safety procedures relevant to Records operations.

• Strong customer-service focus with a pragmatic, can-do approach.
• Essential: proficient user of Elite 3E RMS (or equivalent records system) and confident with standard IT tools (e.g., Outlook, Excel, barcode scanners/labels).
• Experience in Records/Information Management within a professional services environment.
• Excellent telephone manner and written communication.
• Understanding of data protection and retention principles applicable to Records.
• Minor maintenance of business equipment (training provided).
• Flexibility to travel to MK, Edinburgh, Glasgow ad Dublin as required.
• Experience with in Records services.

£40,000 - £45,000 (depending on the candidate) plus benefits