Personal Assistant

Personal Assistant

Join to apply for the Personal Assistant role at Bupa UK.

Working in our Cromwell Hospital team, you’ll play a key part in helping our teams deliver exceptional standards of customer service and patient care.

London based (Cromwell Hospital, High Street Kensington, London Medical, Basinghall). Hybrid – minimum 3 days per week on site.

• Permanent
• Full time, 37.5 hours per week, Monday to Friday
• Salary:
  Competitive plus Bupa Benefits
• Rota:
  Friday on site cover in executive office, 1 in 4

• Provide high‑quality confidential support to allocated directors, anticipating needs and proactively managing complex diaries, meetings and travel.
• Prepare directors for meetings by ensuring actions from previous meetings are captured, tracked and followed up, and that pre‑reads and briefing materials are circulated in good time.
• Attach relevant agendas, minutes and action logs to meeting invites to support preparation and alignment.
• Maintain a structured and organised approach to workload, ensuring priorities are managed calmly and effectively.
• Pre‑empt executive needs prior to meetings, including interdependence between meetings, completion of any actions allocated, and ensuring director is prepared for each meeting in advance.

• Champion digital adoption within the PA community, using tools such as Microsoft Copilot, Teams, SharePoint, Power Automate and Forms to improve efficiency.
• Identify opportunities to simplify processes, automate routine tasks, reduce unnecessary email traffic, and continuously improve ways of working.
• Support digital record‑keeping, meeting documentation and file management to a consistently high standard.
• Encourage the consistent use of shared drives, templates and systems to reduce duplication and improve visibility of information.

• Provide a regular, visible and professional presence across hospital and diagnostic sites, aligning on‑site working patterns with business and leadership needs.
• Support onsite events, collaborative sessions and leadership meetings, including room setup, AV arrangements, refreshments, and catering where required.
• Welcome, host and support visitors, partners and VIP guests, ensuring a polished, professional and warm experience.
• Assist with organising leadership visits, operational walkabouts, tours and on‑site engagements.

• Collaborate closely with the wider PA and administrative community to ensure seamless cover and consistent service across the executive team.
• Share best practice, tools, tech, and ideas to continuously raise the quality of the PA service.
• Participate in team check‑ins, skills sharing and professional development sessions.
• Contribute ideas to enhance team effectiveness and overall leadership support.

• Proven experience as a PA or EA supporting senior leaders in a fast‑paced, multi‑site environment.
• Proven experience in complex diary management, proactive meeting management and clearing meeting clashes in advance.
• Proven ability to work independently with minimal supervision, guidance and reminders or prompts.
• Strong digital capability, including Microsoft 365, Teams, SharePoint, PowerPoint and Excel.
• Comfortable using and learning AI tools and automation platforms.
• Excellent communication, relationship‑building and influencing skills.
• Highly organised with meticulous attention to detail and the ability to manage multiple priorities.
• Professional, discreet and resilient under pressure.
• Able to balance hybrid working with regular on‑site presence across London hospitals and diagnostics.
• Experience in event management, project coordination or communications.

• Experience with in healthcare or a regulated environment.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days holiday, increasing through…