Facility Coordinator​/Workplace Experience Coordinator

Location: Greater London

What You’ll Do:

• Act as the elite first point of contact for all facility users, greeting everyone with a friendly, sophisticated, and welcoming demeanor.

• Arrange and confirm bespoke recreational, dining, and business activities on behalf of requestors, ensuring every detail aligns with a premium experience.

• Answer all inquiries with professional telephone etiquette and provide solutions in a proactive, customer driven manner.

• Manage visitor passes and parking validations while strictly adhering to security and emergency protocols to ensure guest safety.

• Organise and manage on-site events from inception to completion, including space securing, bespoke room setups, tear-downs, and supply delivery.

• Oversee the scheduling and preparation of high-profile meeting rooms, ensuring high-standard setups, premium catering orders, and full technical equipment readiness.

• Acknowledge and resolve inquiries or complaints immediately, identifying appropriate approaches to ensure team objectives and customer satisfaction are met.

• Proactively request building and housekeeping services to ensure all front-of-house and event spaces remain in impeccable, 5-star condition.

• Act as the primary liaison for vendors providing workplace services or goods, ensuring they meet the site's high-quality standards.

• Manage essential workplace services, including high-pressure mail/office supply logistics and the onboarding of new staff to the facility.

• Explain detailed or complex information clearly to the team and follow directions from management to maintain brand standards.

What You’ll Need:

• Proven experience in a 5-star hospitality, luxury retail, or high-end blue-chip corporate environment.

• he ability to explain complex concepts or sensitive information to diverse groups and high-level stakeholders.

• An in-depth understanding of the customer journey and a commitment to delivering world-class service standards.

• Expert knowledge of Microsoft Office products (Word, Excel, Outlook) to manage complex event schedules and reporting.

• Master-level organizational skills with an inquisitive mindset and the ability to solve complex problems under limited supervision.

• Ability to follow and establish routines that ensure a consistent, high-quality application of work across the facility