Project Support Officer

Project Support Officer – Housing Regeneration

Location: Hybrid working (Harrow Council Hub, Forward Drive, Harrow, HA3 8NT
)

Employer: Pertemps Recruitment Partnership (on behalf of London Borough of Harrow)

Contract: Temporary – 6 months (with potential to extend)

Pay Rate: £18.22 per hour (PAYE)

Pertemps Recruitment Partnership, in partnership with the London Borough of Harrow, is seeking a highly organised Project Support Officer to support the Housing Regeneration team within the Community Directorate. The role provides comprehensive project, administrative and customer‑focused support to enable the successful delivery of Harrow’s Housing Regeneration Programme, including new affordable housing delivery, regeneration of existing homes, and related initiatives such as the Property Purchase Programme, Empty Property Programme and Extra Care Housing projects.

This is a varied and fast‑paced role within a regulated local authority environment, requiring excellent organisational, communication and IT skills, and a strong commitment to customer service and public sector values.

• Organise and support project teams, including scheduling meetings, preparing agendas, taking minutes and ensuring agreed actions are completed.
• Maintain and update project documentation such as Project Initiation Documents (PIDs), project plans and risk registers.
• Ensure project information for high‑value schemes is accurately recorded and available for audit purposes using the Council’s preferred ICT systems.
• Keep and maintain appropriate project and financial records to provide a clear audit trail of activity.
• Draft clear and accessible communications to residents, including newsletters, posters, letters, web content, social media updates and meeting notices.
• Maintain up‑to‑date project information across a range of channels, including web‑based consultation platforms.
• Act as a key point of contact for residents, customers and stakeholders, resolving complex and sensitive enquiries or complaints in a timely and effective manner.

• Experience providing project, business or administrative support within a public sector, housing, regeneration or similar environment.
• Strong organisational skills with the ability to manage multiple projects and competing priorities to different timescales.
• Excellent customer service skills and experience dealing with a diverse range of residents and stakeholders.
• Excellent IT skills, including Microsoft Word, Excel and PowerPoint, and the ability to present complex information in accessible formats.
• Strong written and verbal communication skills, including minute‑taking and report writing.