Senior Receptionist

Owen Reed is looking for a Senior Receptionist for a top law firm in London.

We are recruiting an experienced Senior Receptionist to lead the Front of House function at a prestigious London law firm. This role is focused on delivering an exceptional client experience, supervising the London reception team and ensuring all client-facing areas reflect the firm’s professional standards.

The Role As Senior Receptionist, you will act as the firm’s first point of contact, oversee day-to-day Front of House operations and provide leadership to the reception team. You will ensure a seamless, professional service for all clients and visitors while maintaining consistently high presentation and service standards.

• Act as a professional ambassador for the firm, delivering a first-class client experience at all times.
• Manage and supervise the London Reception team, including day-to-day oversight, absence management and cover arrangements.
• Ensure a seamless client journey from arrival through to departure.
• Act as the escalation point for challenging or sensitive client situations.
• Embed a proactive, client-focused culture within the reception team.
• Train, coach and develop reception staff to maintain high service standards.
• Ensure reception and meeting room areas are professionally presented and maintained throughout the day.
• Greet clients and visitors promptly, notify relevant staff of arrivals and offer refreshments.
• Work closely with Facilities and Marketing to support client meetings and events when required.
• Implement and maintain effective call-handling standards across the reception team.
• Conduct appraisals and performance reviews for reception staff.
• Ensure all Front of House activities comply with firm policies and procedures.

• Previous experience as a Senior Receptionist or Receptionist within a law firm is essential.
• Proven ability to supervise and support a Front of House team.
• Strong client service and communication skills.
• Professional, polished and confident manner.
• Ability to manage multiple priorities in a busy, client-facing environment.
• High attention to detail and strong organisational skills.