GP Receptionist

Job Role

GP Receptionist / Care Navigator (Part‑time, Permanent)

20 hours a week – 4 shifts of 5 hours (Mon‑Fri).
Shift pattern: 8:00‑13:00 (at 7:45am arrival), 8:30‑13:30, 13:30‑18:30. Rota repeats every 4 weeks. Occasional late‑night coverage after 18:30 until GP finishes face‑to‑face patients. Ad‑hoc additional hours for sickness or holiday cover.

£12.21 per hour.

First point of contact for patients.
Reception duties: answering phone, book appointments, enquiries, prescription queries, e‑consult requests. Process repeat prescriptions, scan medical letters, manage the generic surgery mailbox. Liaise with the multidisciplinary team (MDT) and external agencies (secondary care, community services). Sign‑post patients to appropriate professionals or services – care navigation. Keep patient medical records updated in accordance with the Care Navigation Process. Act as central contact for patients and distribute information and enquiries to the clinical team.

• GCSE level or equivalent (incl. GCSE Mathematics & English C or above)
• NVQ Level 2 in Health and Social Care or AMSPAR Receptionist Qualification

• Working with the general public
• Administrative/reception duties
• Health care setting experience

• Excellent written and oral communication
• Clear, polite telephone manner
• Competent in Office and Outlook
• Effective time management (Planning & Organising)
• Team working and autonomous initiative

• Polite, confident, motivated, forward thinker
• Flexible, cooperative, caring, kind, cheerful, friendly
• High integrity and loyalty
• Empathetic in distressing situations
• Ability to work under pressure

Full‑time, Permanent, 20 hours a week, part‑time, 4 shifts.

Location:

Hornchurch GP Practice.
Staff: GP’s, Nurses, ANP, Pharmacists, Physio, Dietitian, HCA, Admin, Reception, Managers.

This post requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.