Workplace Ambassador

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Workplace Ambassador at our Birchwood office, you will direct, co‑ordinate and upscale any facilities‑related matters. The Workplace Ambassador reports to the Facilities Manager and is the local point of contact, with a focus on the customer experience. The Workplace Ambassador has ownership of the Front of House services and is responsible for Reception, Switchboard and other site‑related duties.

Essential duties and responsibilities include (but are not limited to):

• Customer Service and Site Operations
• Management of the Front of House services
• Greet, assist and direct candidates, new hires, visitors and contractors to the appropriate member staff
• Receive, direct and relay telephone, email and other queries
• Maintain the high standards of the Front of House and office areas, keeping them in good order
• Administration of parking spaces
• Manage onsite meeting rooms arranging refreshments and hospitality requirements
• Conduct daily meeting room checks
• Handle all incoming and outgoing mail (digital and physical)
• Assist in coordinating the repair and maintenance of the site and office equipment
• Issuing access badges for office staff, visitors and vendors
• Maintain the visitors sign‑in book
• Monitors and ensures office housekeeping and cleanliness is delivered to highest quality
• Champion company office policies and procedures
• Provide contractor management, carrying out site inductions and monitoring whilst on site
• Porterage activities, ensuring deliveries are passed to their recipient without delay
• Re‑stocking of office consumables
• Ad‑hoc cleaning required (dishwasher, coffee machine cleans etc)

• Promotes a high level of satisfaction amongst end users by anticipating and promptly responding to their service requirements
• Gives direction on site to promote engagement and excellence in customer service and delivery
• Provide administrative support to the Facilities Manager
• Creation and collation of company identification cards
• Assistance with monitoring the delivery of all hard and soft services including reactive repairs, PPM works, direction and supervision of subcontracted services
• Acknowledges that the role of Workplace Ambassador reflects the company standards. Proper telephone, Front of House procedures and quality of service is essential
• Support emergency preparedness and crisis planning, following all emergency and evacuation procedures

• Previous experience in a similar role
• Proficiency in Microsoft Office Suite
• Good organisational and interpersonal skills

• Customer service
• Business administration
• Use of CAFM systems
• Knowledge of FM practices and procedures